Abbreviations
EFT
Electronic Transfer
When opening an account, we document any error we may find. We leave a note stating this has been cleared.
What is a Red Flag?
When closing the call, this question can be used to guarantee a decent scoring.
What is," Other than ___, is there anything else I can help you with?"
If a member with a delinquent loan or account is asked for a date to make it current, the rep should do this if the date given is prior to the member being 32 days.
what is a service event resolved to yourself?
When you have a credit card with Pelican, you will have to make a payment on this date.
what is the 28th?
ACH
Automated clearing house
List the Hierarchy for Membership Qulification
What is SEG, PARISH, NABOM,ASSOCAITION
this interjection can be used in conversation to express doubt, uncertainty, or hesitation. Using one of these too often will make your score less than ah-mazing
what is "uhh?"
What is "umm?"
This new and upcoming checking account will have no qualifications to meet.
What is a Simple Spend Account?
A loan that allows members to pay negative overdraft privilege accounts.
What is a Fresh Start?
NSF
Non-sufficient funds
When opening a new checking account, this form is now required to be signed.
What is overdraft consent form
After the evaluation has been released to the agent, the agent will have this many business days to request a dispute.
WHAT IS 4 DAYS
moves money from one source (such as another share, a Visa, or LOC) to the checking account to protect the account from going negative and charges a $5 fee?
What is Overdraft Protection?
How long is the standard period in which member does not get a late fee for autos, signature loans etc.?
10 days
Individual Retirement Account
When a member updates their mailing address to a non- P.O. BOX, we need this to continue.
What is a verification of address?
The standard turnaround time for a dispute will be this many business days.
what is 2
allows an account to go negative by paying overdrafts out of a fixed limit.
What is Overdraft Privilege
A loan in which Pelican is the owner of the collateral and will finance the loan
WHAT IS A SECURED LOAN
SAR
Suspicious Activity Report
If there is no other way to verify an address (i.e. does not show on credit report, no utility bill in name, etc.) this can be completed and must be notarized -- must be a non-Pelican employee notary
What is an Affidavit of Residency
This feature protects sensitive information during a phone call by ensuring that sensitive card information isn’t recorded or stored, protecting the member’s privacy.
Secured Pause
covers overdrafts by everyday debit card transaction and is not included in the standard coverage. Personal account holders must ask or give consent for this.
What is extended coverage
A revolving line of credit secured by a member's signature.
what is an OLOC