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PA General Knowledge
Utilities & Regulators
Electric Choice/MST Program
Rate Flex Program
ISTA
100
It is the largest city by population in Pennsylvania.
What is Philadelphia?
100
There are 11 of these in Pennsylvania.
What are electricity utilities?
100
Electricity customers in Pennsylvania have been able to choose a competitive supplier since this year.
What changed for Pennsylvania electricity customers in the year 2000?
100
The number of months of supply in a standard rate flex agreement.
What are 60?
100
You can find it on Sharepoint, on the Pennsylvania market page under Quick Links to be specific.
What is the link to open the ISTA system?
200
This state that shares a border with Pennsylvania.
What is New York, Ohio, West Virgina, Marlyand, Delaware or New Jersey?
200
The office of this top "legal eagle" in the state handles serious complaints and legal issues.
Who is the Pennsylvania Attorney General?
200
This website, managed by the Public Utilities Commission, helps customers choose an alternative supplier by providing pricing and contact information.
What is papowerswitch.com?
200
The period of time in which all new customers on the rate flex program have to cancel the program without ETFs.
What is up to 30 days after the date of the first bill with CE name and charges?
200
This is how ISTA refers to the customer's utility account number.
What is the ESI ID?
300
This series of boxing movies centers on the life of an Italian-American from Philadelphia whose "whole life was a million-to-one shot."
What are the "Rocky" movies?
300
This utility provides both electricity and gas to the greater Philadelphia area.
What is PECO?
300
This is what "MST" stands for.
What is "Market Share Threshold"?
300
This is how much the customer would need to pay in exit fees if he or she cancelled both the electricity and gas program at his or her residence with 8 months remaining on the programs at the time of the call to cancel.
What is $100?
300
In ISTA, these are the two different "Status" types we will use for call logs (hint: think of a door).
What are Open and Closed?
400
Either of the storied NHL teams based in Pennsylvania.
What are the Flyers and/or the Penguins?
400
The acronym for this regulatory body is "PAPUC".
What is (the abbreviation for) the Pennsylvania Public Utilities Commission?
400
April 9, 2003.
What is the deadline customers had to opt in or out of MST program?
400
This is the current rate flex introductory rate for electricity customers in the PECO service area.
What is $0.099/kWh?
400
This is where you can find the account holder's name, contact information and billing address (good news! it's editable)
What is the Customer Info tab?
500
Another name for the Amish people in Pennsylvania, probably originating from the fact that they frequently speak a language other than English at home and among themselves.
Who are the "Pennsylvania Dutch"?
500
Only electricity, and via telesales channel.
What is Commerce Energy offering to Duquesne Light customers?
500
This company, which participated in the MST program, was purchased by Commerce Energy, which was subsequently purchased by Just Energy.
What is "Electric America"?
500
100% for 1.0c/kWh.
What is the participation available for JustGreen for Commerce Energy rate flex customers, and how much does it cost?
500
This describes the icon you can use to send a transaction to the Utility, such as a "Drop Request" for a cancellation.
What is a red arrow over a grey arrow (in the Utility Accounts tab)?