Do you know?
Are you ready?
Pick me level 1
Pick me level 2
Misc
100
What is call opening number 1? You say it.
Thank you for calling (BRAND). We appreciate your membership. My name is _____. Who do I have the pleasure of speaking with?
100
When do we use the closing "Thank you for your interest"?
We say this when the customer wants to cancel.
100
Do we charge for add-ons?
Add-ons are at no additional cost and will be offered whenever appropriate.
100
How long does a refund take?
A refund takes 3–5 business days, depending on the bank institution.
100
How many accounts can a customer have per email?
A customer can have only one account per email, but many subscriptions for that email.
200
What is your voicemail script? Say it out loud.
"Hello. This is (Your Name), returning your call on behalf of (brand(. If you need any further assistance, please give us a call back at +___________. Have a great day!"
200
What are the accepted payment methods?
Visa
Master Card
Paypal
200
How can someone benefit from the PDF feature?
If the customer selected the PDF option, they could download the file and access it whenever they wanted, even if their subscription had been cancelled.
200
What is suppression?
Suppression (opting out) allows customers or callers to remove their public data from our website.
200
True or False
All brands have the page "supress my public data."
True
300
What is the outbound script?
"Hello, this is ______ calling from ______. This call is being recorded for quality.
300
How long does the deletion process take?
72 hours.
300
In your own words, what is the meaning of "downselling"?
Down-Selling. Involves making an offer of a product or service that's less expensive than the one a customer initially considered. Benefits
300
When a subscription is canceled, is it canceled right away, or does the customer have access until the end of the subscription?
The customer has access until the end of the subscription.
300
With people connect, what is the meaning of their troubleshooting steps?
The meaning of "troubleshooting" is trying to answer the questions before getting into the account.
400
Successful account verification includes the following:
Full first and Last Names
Email address
Phone number
Billing address
400
Tell us about dark web monitoring.
Dark web monitoring allows customers to monitor certain pieces of personal information on the dark Web, to see if their information has been compromised.
400
Does US Search offer price conversion?
No, they do not.
400
Name 2 of the negotiation protocol:
Diagnose
Offer Assistance
Build Value
Educate
Cancel
Refund
400
What do we mean by "building value"?
Building value means talking up a brand on service.
*Success story
*highlighting the benefits of maintaining an account for long term.
500
What are the reversal details?
Payment of revered amounts may be stopped immediately, but please allow up to 3-5 business days depending on the financial institution.
500
In your own words, tell your customer what Intelius is about.
No matter what information you are trying to find, Intelius is the one-stop place with millions of available public records, and it's confidential! Intelius is a simple and quick way to find the information you need on someone in your life or someone you've lost touch with - whether it's their date of birth, address, phone numbers, social networks, email addresses, or their job and education history. You can securely find accurate and up-to-date information here on Intelius.
500
In your own words, tell your customer what US Search is about.
USSearch.com can help you find people anywhere in the US. Search by name, address or phone number and find people and their contact information instantly! USSearch.com is America’s leading provider of people information and public record services. Our proprietary people search engine can help you find a person’s address, phone number, email, social network profiles and more!
500
In your own words, tell your customer what truthfinder is about.
TruthFinder scans hundreds of millions of available public records, social network data, and more to provide you with a complete report about the person you want to find. Uncover arrest records, contact information, address history, online profiles, and more.
500
In your own words, tell your customer what Instant Check mate is about. 
Instant Checkmate provides you with the most useful, detailed and important information on just about anyone. Whether researching arrest records, phone numbers, addresses, demographic data, census data, or a wide variety of other information, we help thousands of Americans find what they're looking for each and every day.