Motivating employees
Organization and management
Recruitment, selection and training of employees
Internal and external communication
Random
100
What is motivation?
The feeling that makes employees work hard and effectively in a business.
100
definition of a firm's organizational structure
it shows the management structure & responsibilities
100
In recruiting and selecting new staff, which is the correct order of tasks?
job specification, job adverts, interviews, selection
100
Internal Communication
communication between employees of the same business
100
what is strike ?
Workers refuse to work and may also protest
200
Taylor's views on worker motivation suggests that:
workers will work harder when they are paid more
200
The chain of command in an organisation is
the line of authority flowing down the organisation
200
Give an example of internal recruitmen
notice on staffroom noticeboard
200
Effective communication involves
transmitter/sender, medium of communication, receiver and feedback
200
when the worker is told to leave the job due to poor work or poor behaviour
dismissal
300
According to Maslow's hierarchy of needs, workers' self-fulfilment will be reached when
work in groups and are given the chance to make decisions
300
Define trade union
a group of workers that join together to protect their interests
300
What is this?
CV
300
List the methods of communication
oral, visual, electronic, written
300
– where the receiver cannot reply to the message (i.e. posters
One-way communication
400
Job satisfaction can be defined as:
being happy at work because of the type of job being done
400
In what type of leadership style do managers take all decisions?
Autocratic leadership
400
•There are also two types of employment:
Part time and fulltime
400
sender uses diagrams, charts, videos, PowerPoints
visual method
400
outlines the requirements, qualifications and expertise for the job
a job specification/description
500
Herzberg said that there are two types of factors that affect workers motivation
motivators and hygiene factors
500
List three functions of managers
Planning , organizing, co-ordinating
500
where the employee does the job while being supervised by a more experienced worker, giving tips, suggestions and help
on the job training
500
Advantage of using verbal ( oral method)
Information given out quickly & Efficient way to communicate with many people
Opportunity for immediate feedback
Message is reinforced by the speaker’s body language
500
Collective bargaining
•The process of negotiating wages and other working conditions between trade and unions and employers is called collective bargaining