Business Jargon
This meeting, which happens by the 10th of the month following the quarter end, is where the whole leadership team attends
What is a QBR (Quarterly Business Review)?
This metric measures all ongoing revenue from subscription services, projected over one year.
What is ARR - Annual Recurring Revenue?
This metric measures how long it will take Qualio to make back the money spent on acquiring a new customer.
What is CAC payback?
MQL stands for this and represents a lead showing interest in a brand's offerings
What is a Marketing Qualified Lead?
At Qualio, G&A stands for this, including Finance and People Ops.
What is General and Administrative?
This term refers to data that helps Qualio fine tune our product into something that customers truly want and will continue to invest time and money into.
What is VoC - Voice of Customer?
This metric measures the recurring revenue generated from existing customers (upsell, cross-sell, downgrades, and customer churn)
What is NRR - Net Revenue Retention?
SAO, short for this, indicates a lead that is ready to be worked on by the Account Executive
What is a Sales Accepted Opportunity?
In the context of Qualio, GTM refers to these two departments.
What are Sales and Customer Success?
This metric measures the recurring revenue generated from existing customers over a set period
What is Retention rate?
This is a weekly financial forecast of the current quarter and changes each week based on the key business drivers such as ACV bookings, ARR churn or hiring
What is Outlook?
This term refers to sales recorded as bookings that don't materialize into revenue
What are debookings?
EPD is an acronym for these three departments at Qualio.
What are Engineering, Product Management, and Design?
This metric is the opposite of Retention Rate and measures the rate at which customers stop doing business with Qualio over a given period of time
What is Churn Rate?
This is the financial forecast through the end of the year and/or the next 4 quarters
What is QRF - Quaterly Rolling Forecast?
Abbreviated JTBD, this framework helps product managers better understand and emphasize with customer needs
What is the Jobs-To-Be-Done framework?