Billing
How do you resend an invoice?
Billing History, Choose Invoice, Click Resend
What does PESC stand for?
Peak Energy Saving Credit
What does BPEM stand for?
Business Process Exceptions Management
Which tab would you go to to locate BP number?
Business Partner Overview
What VPN do we use?
Exelon
List 3 methods of payments that we accept.
Direct Debit, Speedpay, Money Order, Autopay, etc
What months does PESC run from?
May 1st to Oct 31st
Refund Inquiry
Which tab provides the open, due, and delinquent payment amounts?
Data Overview
Account Balance Overview
What 4 things can we do on Axonify?
Watch PPT/Video
Take Quiz
Play Games
Earn Points
What are the 3 steps that take place before the bill is printed?
Meter Reading, Billing, Invoicing
What degrees do we suggest the customer leave their unit on?
68o in the winter
78o in the summer
Pepco Correspondence
Which tab would you go to to remove a lock?
Account Balance Overview
What does the open paddlock mean?
Not Satisfied
What are the 3 steps of a high bill call?
Analyze, Probe, Resolve
Which 2 factors are used to calculate EWR annual credits?
Customer's location and the chosen cycling option.
FI61
Security Deposit ( Waive/Reverse)
What tab do you go to to change billing preference?
Contract Acct Overview - Edit Paper - Drop Down on Invoice Form Type
Documents are records of account balances regarding the _______ ___ ______ of contract accounts.
Receivables and payables
What has to occur during every step of the billing process?
Validation
What is the formula for calculation PESC credit?
Baseline kWh - usage kWh x 1.25
CC93
CSR Escalation
What steps would we take to find how many premises are associated to the connection object?
Data Overview - Tech Data Environment - Column 2
How do you create a BP on Interaction Center
Click New(with sheet of paper), take BP #, Enter info in red boxes, SAVE