Ch 8
The term 'communication' can be defined as . . .
Communication is the process of exchanging messages between a sender and a receiver.
When is it best to give feedback to the speaker?
Preferably at the end of presentation or after they have finished their point.
What is the Golden Rule?
Treat others the way you want to be treated.
The term 'setting' can be defined as...
Setting is where communication takes place, for example, place, time, sights, and sound.
True of False
Knowing is the same as understanding
False
True of False
Setting up goals for yourself and sharing them can show how interested you are
True
Feedback is often referred to as what?
A receiver's response to a message is known as feedback.
What is one thing you should do when you are active listening?
Identify the Purpose, Look for a Plan or Give Feedback
People with positive attitudes can...
Can take on difficult assignments.
What is barrier defined as?
Barriers are obstacles that interfere with the understanding of a message
What are the steps to read for meaning?
Focus your mind, Summarize, Make Connections, Form Mental Pictures and Build Your Vocabulary.
What are the 4 main concepts of interpersonal skills?
Building relationships, Modern Day Ethics, Managing Conflict and Teamwork.
Examples of communication methods include face-to-face conversations, telephone calls, texts, letters, written memos and...
Emails
Barriers to listening are...
Distractions, emotional barrier and planning a response
Demonstrating initiative shows what to to other people?