Show:
Schedules
Phones
Dress Code
Growth
100
What are the consequences for arriving late?
There are no consequence as long as your job is getting done, and you are making yourself available to our customers. Communicate with your manager!!
100
What is the REAL reason we use Do Not Disturb (DND)
When you're on DND, your "queue" calls will go to other team members who are available to help the customer.
100
What are the ramifications for wearing flip flops, or open toed shoes without a heel?
We are all professionals and should know what is business casual appropriate and not appropriate. We need to dress professionally.
100
What is a mandatory meeting?
No meeting is mandatory. Meeting attendance is determined between you & your manager.
200
What is the policy when you need to meet the plumber and need to be away from work?
Flexibility - We expect your job to be done, and we expect you to be available for our customers. We also understand life happens, which is why we will be as flexible as possible with you. Communication is key! We WANT to help you find the healthy work/life balance you're looking for.
200
What is the consequence for being on your cell phone at your desk?
There is no consequence as long as your job is getting done, and you are making yourself available for our customers. We are all professionals and should know when it's appropriate and not appropriate to use our cell phones while at work.
200
What is the reason you cannot wear Jeans on Friday's
Ownership feels that Jeans are not professional, and a Business Casual dress code conveys how qualified the Customer Services group is to serve our customers.
200
What is hard work rewarded with?
Hard work is rewarded with additional responsibilities, more account exposure, and specialty projects in an attempt to develop & cultivate your skills geared toward growth opportunities within Everbrite.
300
What is the set time for lunch & breaks
There is no set time for lunch & breaks as long as your job is getting done, and you are making yourself available to our customers. Communicate with your manager if you deviate from your "normal" lunch & break times on a certain day.
300
What is purpose for logging in & out of your phone?
Logging in/out resets the phone queues for the next day. It also eliminates customer phone calls from bouncing from phone to phone. You can choose - Log in/out every day OR DND at night and take yourself off DND in morning. We expect you to be available for our customers!
300
Is Human Resources dress code the same as Customer Services?
No. Customer Services dress code standard is business casual. Customer Services interacts more directly with our customer base and is the "face" of Everbrite.
300
What is the perception regarding opportunities for vertical or horizontal movement/growth within Everbrite.
There are multiple opportunities within Customer Services to grow professionally, as well as opportunities to grow outside of Customer Services (such as Sales, Finance, HR, etc.).