General Store
Where is Tofu located in store?
Dairy wall
What day of the week is Communication the theme?
Monday
Where is the Sustainability Hub Located?
In the Break Room next to the window
How many company expectations are there?
38
What are the 3 Company Goals?
1. Guest Satisfaction
2. Constant improvement
3. World-Class Employer
Where is Nutritional Yeast located in store?
Aisle 10
Where can you find your U for the chance to find $500?
U Tube, Lil Nuggets
What's the difference between a code 6, 7a, and 7b and what do you bring for each?
code 7a is a small wet spill, bring paper towels and a wet floor sign
code 7b is a large wet spill, bring a mop/cut resistant gloves/ wet floor sign
What should you have filled out before taking your Service Sells class?
Passport
Name the 5 Basic to increase sales
1.Quility
2.Cleanliness and Safety
3.Stock level
4.Siagnage and accurate pricing
5.Guest Satisfaction
Where is Ghee located in store?
Aisle 12
What happens on Wednesdays and Fridays to further our knowledge on products on ad?
Get Smart Rallies
What's the name of our Worker's Comp Insurance Company?
Traveler's Insurance
What days can you wear our new Mantra shirt?
Wednesdays, Fridays, Saturdays
What is the mission statement?
We are a family of dedicated people, with a love for food and passion for excellent service. We are committed to to constant improvement, our people, and most importantly guest satisfaction. Our associates are our competitive edge, superior quality and great prices are just apart of the bargain!
Where is Shake n Bake located in store?
Aisle 8
What information do you need to know to claim your U Card?
What day the message was posted, what the message said, and who posted it.
What are the 3 types of trash cans we use around the store and how are they sorted?
Grey- mixed trash and recycling
Green- compost
Yellow- clear plastic
What are 6 aspects of being in "The Look"?
1.Name Tag
2.Bona Fide Slip Resistant Shoes
3.Proper Promo Shirt/Polo Tucked in
4.Apron
5.Hair neatly presented or tied back if longer than shoulders
6.Pants that are khaki, black, or jean
Name the 7 Guest Guidelines
1. Make eye contact and smile
2. Greet and Welcome each and every guest
3. Seek out guest contact
4.Provide immediate service recovery
5. Display appropriate body language at all times
6. Project warmth during every guest interaction
7. Thank each and every guest
Where are Ice Packs located in store?
Aisle 6
Name the 5 things you check in your First 5.
1. Days Off
2. Corporate Message
3. Store Director Message
4. Focus Board
5. U Rock
When a guest is injured what is something you never want to say to the guest?
"I'm Sorry"
Name all of the Daily Themes for the U Tube Messages.
1. Communication Monday
2.Positivity Tuesday
3.Get Smart Wednesday
4.Safety Thursday
5.Get Smart Friday
6.Service Saturday
7. Sustainability Sunday
What are the (5) core values
1.Rave
2. Family
3. Fun
4. Positive attitude
5. Trust