Show:
Defensiveness
Building a Relationship
Rating Employee Performance
Developing an Improvement Plan
Identify & Explore
100
The skill used when restating the meeting agenda
What is initiate?
100
the skill used to empathize, agree, and praise to show understanding or give recognition
What is support?
100
to state the final evaluation in the form of a personal opinion
What is using I messages
100
acknowledge the employee's suggest
What is react
100
a question that can not be answered with a yes or no
What is open ended question
200
The skill that a manager should use to communicate and understanding of the situation presented by the employee
What is with empathy?
200
when the manager shares personal information about their own experiences and feelings
What is self-disclose?
200
thanking the employee and explaining the benefits of meeting
What is closing the meeting?
200
a question used to get the employee to talk
What is a closed ended question
200
In his or her own words, the manager repeats what the employee says
What is paraphrasing
300
The skill to verify reading of how the employee is feeling about the discussion
What is perception?
300
the foundation of the performance appraisal process and relates directly to the day-to-day relationship between the manager and the employee
What is mutual trust?
300
redirecting discussion back to the second step of identifying and exploring accomplishments and concerns
What is recycle
300
Periodically throughout the discussion the manager pulls together the important things that have been discussed
What is summarizing?
400
The skill used to rephrase a point that was perceived by the employee to be blaming or accusatory
What is rephrase point?
400
Posing a broad opening question
What is initiate?
400
offering suggestions and explaining benefits and drawbacks
What is expanding
400
to gain information from the employee about his or her performance successes and shortcomings
What is probing?
400
The employee thinks the manager is ganging up on them and they start pointing out other employees' flaws
What is being defensive?
500
The skill to use when everything else has failed to get through the employee's defensiveness
What is cut off/change topics
500
it is measurable
What is the quality of a useful goal?
500
repeating what the manager thinks the employee has said to test for understanding
What is paraphrasing
500
it is in writing
What is quality of a useful goal
500
it is challenging but achievable
What is a quality of a useful goal?