Show:
AmFam's Values
AmFam History
CCBs
Innovation
Customer Experience
100
GI A.L.E
What is Agile?
100
This 840,000 square foot building was completed in September 1992.
What is NHQ?
100
#642 - These are the people with authority to grant Extra Contractual Payments.
Who are VPs, AVPs or Directors?
100
The Director of Innovation.
Who is Dawn Mortimer?
100
These survey results drive the Recreation and Rewards Program.
What is the TouchPoint Survey?
200
RC Gain
What is Caring?
200
American Family Insurance's birth name.
What is Farmer's Mutual Automobile Insurance Company? (will accept Farmer's Mutual)
200
#650 - Creating a reserve with a peril code causes a claim to be sent to the CLUE reporting bureau. CLUE stands for...
What is the Comprehensive Loss Underwriting Exchange?
200
This is the name of the most recent challenge announced at Innovation Day.
What is MINTcubator?
200
These are the four main surveys the Customer Interaction Unit administrates.
What are JD Power Claim Studies, TouchPoint, AmStar, and Voice of the Customer?
300
Viva one TIN
What is Innovative?
300
In this year the Farmer's Mutual board of directors started the company toward exclusive agent representation.
What is 1951?
300
#618 - The federal law that restricts the release of personal information.
What is Gramm-Leach Bliley?
300
This is the website where an employees can submit their innovative ideas.
What is blueSKY?
300
The CI team recently posted this campaign on Connections asking for photos of family or pets and to share customer experience stories.
What is Treating the Customer Like Family?
400
Why strut rot
What is Trustworthy?
400
This is the year that policyholders gave final approval to change the company's name to American Family Mutual Insurance Company.
What is 1963?
400
#638 - This document activates an insurer's obligation to pay.
What is a Proof of Loss?
400
The MINTcubator challenge sought individuals or teams to develop ideas to address these two divisions' challenges.
What are Claims and Life?
400
These are the three main contacts for the Storm Pipeline.
Who are Ben Bilkey, Ron Schwartz and Ross Rynders?
500
PAE=OSAT sin
What is Passionate?
500
This person wrote the American Family jingle.
Who is David Carroll?
500
#622 - This option is used to add or research a Tax Identification Number in mainframe.
What is Option 53?
500
AmFam and this Company have partnered to provide technology in home automation known as the "home automation accelerator."
What is Microsoft?
500
This is the number one key performance indicator (KPI) having the greatest impact on customer satisfaction.
What is Putting the Customer at Ease?