What is it?
The evaluation of an employee's job output and value to a company
What is performance appraisal?
Recognizing workers for their productive job performance
What is employee recognition?
Observing job performance
What is Step 1?
How accurate a person completes their assigned tasks
What is work accuracy?
The use of multiple perspectives for feedback
What is 360-degree feedback?
Retrieving information about performance from memory
What is Step 3?
The amount of work an employee completes within a given period
What is work quantity?
A scale that raters use to select the behavior that closely resembles a worker's performance
Translating retrieved information into ratings
What is Step 4?
The understanding of responsibilities specific to a job
What is job knowledge?
A scale that asks raters to indicate if an individual's behavior is worse than, as good as, or better than an area of performance
What is The Mixed Standard Scale?
Storing information about job performance into memory
What is Step 2?
The process of defining what "good performance" is
What is criterion development?
A scale that asks raters to specify how frequently an employee engages in each behavior
What is The Behavior Observation Scale?