These two performance dimensions should be included in a performance management system as one concerns activities within organizations the other concerns behaviors and their effectiveness.
What are Contextual and Task Perfomance
p91
100
Giving an undeserved high performance appraisal rating to an employee.
What is Leniency?
p178
100
Three of the six important concepts that often come into play in the implementation of a Performance Management system
What are Employment at Will, Negligence, Defamation, Misrepresentation, Adverse Impact and Illegal Discrimination
p281
100
Performance appraisal method in which the rater ranks all employees from a group in order of overall performance.
What is Classification Method?
p277
100
Performance appraisal method that rates employees according to defined factors.
What is the Absolute Systems or Rating Scales method?
p118
200
Being unduly critical of an employee's work performance.
What is Severity Error?
p178
200
Approach that emphasizes what employees do on the job, not focusing on traits or outcomes.
What is the Behavioral Approach?
p95
200
Measurable clusters that are critical in determining how results will be achieved.
What are KSA's
p112
200
Evaluation error that occurs when a manager generalizes one positive performance feature or incident to all aspects of employee performance, resulting in a higher rating.
What is Halo Error?
p178
200
Evalauation appraisal error that occurs when employees are incorrectly rated near the average or middle of the scale.
What is Central Tendency Error?
p178
300
This involves Professional Development Needs, Resources/Support Needed and A Time Frame and is intended to improve performance.
What is a Professional Development Plan?
p200
300
An ongoing process in which a manager or supervisor interacts with employees and takes an active role and interest in their performance
What is Coaching?
p227
300
Performance appraisal method that requires keeping written records of highly favorable and unfavorable employee work actions.
What is Critical Incident method?
p121
300
Attitude, initiative, adaptability and judgment are examples of ___________ that are sometimes evaluated on performance appraisals?
What are Traits?
p99
300
A performance appraisal method where the employees evaluate their own performance as a way to increase participation in the performance appraisal process.
What is Self-Appraisal?
p50
400
Tangible returns, including cash compensation and benefits
What are Reward Systems?
p10
400
Performance appraisal rating error where an employee's performance immediately before the evaluation has an overly positive or negative impact on the performance rating.
What is Recent Behavior Bias?
p178
400
Performance appraisal rating error where managers establish mental pictures of what are considered ideal typical workers, and employees who do not match this picture may be unfairly judged.
What is Personal Bias (Stereotyping)?
p179
400
This does not consider traits or how an employee does the job only emphasizing the outcomes.
What is the Results Approach?
p96
400
Popular performance appraisal method that involves evaluation input from multiple levels within the firm as well as external sources.
What is 360-degree feedback evaluation method?
p206
500
Performance appraisal method in which the rater is required to assign individuals in a work group to a limited number of categories, similar to a normal frequency distribution.
What is Forced Distribution Method?
p115
500
Goal-oriented process directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams and ultimately the organization.
What is Performance Management?
p2
500
Performance appraisal method that combines elements of the traditional rating scale and critical incident methods; various performance levels are shown along a scale with each described in terms of an employee's specific job behavior.
What is Behaviorally Anchored Rating Scales (BARS)?
p123
500
Broad range of knowledge, skills, traits and behaviors that may be technical in nature, relate to interpersonal skills or are business-oriented.
What are Competencies?
p46
500
Performance appraisal method in which the manager and subordinate jointly agree on objectives for the next appraisal period; in the past a form of "management by objectives."