Root Cause Analysis
A technique that involves asking “why” repeatedly to get to the core issue
What is the 5 Whys?
“S” in SMART stands for ...
What is Specific?
True or False: Feedback should be specific, timely, and actionable.
What is True?
The “G” in GROW stand for ...
What is Goal?
True or False: A skills gap means someone doesn’t know how to do something.
What is True?
True or False: Symptoms and root causes are usually the same thing.
What is False?
A SMART goal component ensures you can track progress
What is Measurable?
The type of feedback which includes input from peers, managers, and direct reports
What is 360-Degree Feedback?
This GROW step focuses on exploring possible actions or strategies.
What is Options?
Training method that is most effective for filling a skills gap.
What is Hands-on training?
RCA stands for <...> in performance management
What is Root Cause Analysis?
The part of a SMART goal that ensures the goal connects to your team’s mission?
What is Relevant?
The “feedback loop” refers to <...>
What is ongoing communication where feedback is given, received, and acted upon.
The “R” in GROW stands for <...>
What is Reality?
The kind of gap that may exist if an employee is unaware of an updated process.
What is a knowledge gap?