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Processes
Evolution of Healthcare Quality
Methodologies
Why Lean? Why Now?
Balanced Scorecard
100
Steps and decisions involved in the way things are accomplished.
What is a Process?
100
He said "First do no harm"
Who is Hippocrates?
100
When using this methodology, the question isn't who agrees, it's who cannot agree
What is Facilitative Leadership?
100
Do what's best for the patient, improve quality care, and fulfill our missions are a few reasons and the name of this category
What is Why Lean? Why Now?
100
Defined in the textbook Financial Management for Nurses, this tool is used to measure key financial, quality, market, and operational indicators which provides management with an understanding of performance in relation to strategic goals.
What is a Balanced Scorecard?
200
It's the "P" in PDSA
What is Plan?
200
She is the founder of modern day nursing
Who is Florence Nightingale
200
Nurses use it to evaluate the effectiveness of an intervention.
What is the Nursing Process?
200
Readmissions Reduction Program, Hospital Acquired Conditions, and Value Based Purchasing
What are Mandatory Programs whose outcomes impact our income?
200
Simply stated, this adds the quality dimension to cost and reimbursement data.
What is a balanced scorecard?
300
Assess, Plan, Treat, and Evaluate
What is the Nursing Process?
300
Formerly known as JCAH, it links the accreditation process to stimulate improvement in healthcare
What is JCAHO?
300
It's the methodology that uses statistical analysis in Lean
What is Six Sigma?
300
New equipment, refurbish units, more FTEs, and increase community outreach are a few
What are some things we could do if we didn't leave money on the table
300
CAUTI, CLASBI, Falls
What are potential scorecard indicators?
400
It's DMAIC
What is Define, Measure, Analyze, Improve, Control
400
He founded the Institute of Healthcare Improvement
Who is Dr. Donald Berwick?
400
It's what PDSA stands for
What is Plan, Do, Study, Act
400
Declining insurance revenues, reductions in reimbursement, and higher patient expectations to list a few.
What is why use performance improvement?
400
Nurse and doctor communication, pain management, cleanliness, and would recommend hospital are examples of these measured metrics
What are HCAHPS?
500
Improved quality and safety, customer satisfaction, waste elimination, and healthcare reform to name a few
What is why we use Performance Improvement?
500
A systematic approach to the identification and elimination of waste and non-value added activities through continual process improvement
What is Lean?
500
This process integrates evidence with clinical experience
What is Evidence-Based Practice
500
Part of the Affordable Care Act of 2010, it rewards physicians, hospitals, and medical groups for meeting performance measures of quality and efficiency
What is Value Based Purchasing?
500
These two HCAHPS metrics are associated with readmissions
What are communication about medications and discharge instructions?