Before a PIP (Identification)
A set of clear standards and guidelines for Focus GTS employees to follow
What are expectations?
Clear expectation setting conversations should be _____ where an associate acknowledges they understand the concern/area of opportunity and shows a commitment to improve
What is noted or documented
A PIP is written documentation and given for one of these two expectations where we remind the employee of their responsibilities to meet Focus GTS's expectations
What is Performance or Conduct?
Our Time
What time is it?
How many information expectations setting conversations, as a best practice, should a Senior Leader have on the same concerns to establish a pattern of behavior?
What is 3?
An employee acknowledging that they continually submit their 1 on 1 document late, even after being reminded is an example of this expectation.
What is Performance?
After making a partnership for approval on the written PIP who should deliver the PIP?
Who is the associate's, Senior Leader?
Results, Integrity, Relentless, Innovation, and Pursuit of Knowledge
What are the Focus GTS values?
Review the associates past ___________which should detail the employee's strengths, challenges, or performance issues during a specified timeframe.
What is 1 on 1, Scorecard, Day Plans, KPIs
Partnership with _____ will support in the determination of a Senior Leader writing a Formal or Final Warning
Who is Lizzie - Director of Talent and Culture
A Performance Improvement Plan is a Formal or Final Warning for how many days?
What is 30, 60, 90 days?
The number of children rescued by Focus GTS
What is 300!
During expectation setting conversations Senior Leaders should remember _______ is key?
What is Simplicity or Keep the Main thing the Main thing?
An expectation-setting conversation and the PIP documentation follow the same process known as the Football field to Focus GTS
What is the Sales Process?
While an associate doesn't have to sign a PIP they must commit to a written improvement (action) plan or it could be considered their__________
What is voluntary resignation?
Wednesdays are known as this because of our relentlessness to build relationships with our Top 10
What is Warrior Wednsedays?
In order to build business case scenarios as we grow Senior Leadership should think in terms of these areas of opportunity as we approach a PIP process?
What are Performance and Conduct?
An employee continually demeaning clients once they hang up the phone during Power Hours is an example of this behavior
What is Insolent
The outcome if the employee does not improve the unacceptable performance and/conduct within the time frame allotted or stay committed to their written performance improvement action plan
What is further disciplinary action or termination
Focus GTS was founded this year in the 2nd bedroom of Dave and Brittany Foxes's apartment
What is 2018?