What is Pursuant to the development of “scientific management,” quality control was carried out by skilled craftspeople, who served both as manufacturers and inspectors, building quality into their products.
Answer: False
Page: 10
100
What is Deming recognized that historical methods of management built on early twentieth-century principles of Frederick Taylor were the foundations for excellence in quality.
Answer: False
Page: 54
100
What is Design optimization is the stage in DFSS which focuses on product and process performance issues necessary to fulfill the product and service requirements in manufacturing or delivery.
Answer: False
Page: 102
100
What is To be able to improve a process, it must be repeatable and measurable.
Answer: True
Page: 140
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What is _____ is the search for best practices that will lead to superior performance.
a. Benchmarking
b. Flowcharting
c. Alternatives analysis
d. Anchoring
Answer: A
Page: 161
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What is The “voice of the customer” refers to both near-term and longer-term customer needs and expectations.
True
Page: 24
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What is Slogans calling for improved quality usually assume that poor quality results from a lack of motivation.
Answer: True
Page: 56
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What is Concept engineering leaves a strong audit trail back to the voice of the customer.
Answer: True
Page: 104
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What is The Deming Cycle is composed of four stages: Design, Measure, Analyze, and Control.
Answer: False
Page: 147
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What is Sylvia orders a security system to be installed at her house. After placing the order, the company took three days to install it. The time taken for the order to be delivered is referred to as:
a. delivery time.
b. execution gap.
c. turnaround time.
d. cycle time.
Answer: D
Page: 27
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What is The term _____ refers to an integrated approach to organizational performance management that results in delivery of ever-improving value to customers and stakeholders.
a. fitness for use
b. exceeding customer expectations
c. performance excellence
d. empowerment
C
Page: 6-7
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What is Deming emphasized that management’s job is to:
a. optimize the system.
b. maximize employment.
c. achieve suboptimization.
d. control the process indexes.
Answer: A
Page: 50
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What is Design for Six Sigma consists of four principal activities. Which of the following is not one of them?
a. Concept development
b. Design development
c. Design maximization
d. Design verification
Answer: C
Page: 102
300
What is A simple way of defining lean thinking is “getting more done with less.”
Answer: True
Page: 158
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What is The responsibility for control can be determined by checking the three components of control systems. If any of these criteria is not met, then the process is the responsibility of:
a. management.
b. quality control team.
c. the process owner.
d. the supervisor.
Answer: A
Page: 118
400
What is _____ was the first non-Japanese company to win Japan’s coveted Deming Prize for quality.
a. Florida Power and Light
b. General Electric
c. Bell Telephone Laboratories
d. Ford Motor Company
Answer: A
Page: 11
400
What is According to Juran, top management speaks in the language of _____, workers speak in the language of _____.
a. costs; earnings
b. dollars; things
c. statistics; workhours
d. power; loyalty
Answer: B
Page: 57
400
What is _____ is a set of matrices used to relate the voice of the customer to technical features and production planning and control requirements.
a. BCG matrix
b. House of Quality
c. Production matrix
d. Customer Quality Index
Answer: C
Page: 102
400
What is One of the mechanisms used to encourage innovation and creativity in the Malcolm Baldrige National Quality Award Criteria for Performance Excellence is the prescriptive nature of the criteria, which channels activities toward following procedures, not toward purpose.
Answer: False
Page: 167
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What is Doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested are examples of:
a. treatment errors.
b. task errors.
c. tangible errors.
d. preparation errors.
Answer: B
Page: 115
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What is Which of the following is not a difference in the management of quality in services and manufacturing?
a. Customer needs and performance standards are often difficult to identify and measure.
b. The production of services typically requires a higher degree of customization than does manufacturing.
c. Customers often are involved in the service process and present while it is being performed.
d. Services are generally capital intensive, whereas manufacturing is more labor intensive.
Answer: D
Page: 16
500
What is Which of the following is not true of the three main quality systems?
a. Baldrige concentrates on fixing quality system problems and product and service nonconformities.
b. ISO focuses on product and service conformity for guaranteeing equity in the marketplace.
c. Six Sigma concentrates on measuring product quality and driving process improvement.
d. ISO 9000 is an excellent starting point for companies with no formal quality assurance program.
Answer: A
Page: 89
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What is _____ is an approach for mistake-proofing processes using automatic devices or methods to avoid simple human error.
a. Poka-yoke
b. QFD
c. Quality circles
d. Fail secure
Answer: A
Page: 114
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What is A histogram is a graphical representation of:
a. the cause-and-effect relationship of data points.
b. the variation in a set of data.
c. historical trend of critical data over a period of time.
d. critical to quality data.
Answer: B
Page: 152
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What is SS-Melt Castings is a manufacturing unit supplying parts to engineering companies. Management is thinking about finding a solution for frequent quality issues related to product specifications. Having identified the issue to a common cause, which of the following is the best way to resolve the issue?
a. Provide quality training to the production employees
b. Change the technology of the process
c. Revise product specifications
d. Outsource specific operations to external vendors