Greystar Facts
What is our NUMBER ONE pillar in our pillars of excellence?
PEOPLE
What is the Reputation benchmark for both a stabilized and a lease up community?
765 and 700
How long after moving in does a resident get their move-in survey?
14-15 Days
Where are SOP updates announced?
Need to Know emails
When is the regularly scheduled Performance Power Hour?
Wednesdays at 9:30am
What does SOP stand for?
Standard Operating Procedure
When a property first launches on Reputation, what score are they automatically given?
100
True or False: All questions on the Kingsley survey must be answered before it can be submitted
FALSE
True or False: Team Members can leave a Google review for their property as long as they live on site
FALSE (SOP 1269)
How often is the Customer Experience report emailed out?
Weekly
What is Bill Prince's position/title?
Senior Director of Real Estate for Utah/ND
What property is currently our highest Reputation score leader?
Vida at Daybreak
What are the only two Kingsley surveys that can both be received within a 30 day period?
Prospect & Move-In
True or False: There are SOP's for office tasks and maintenance tasks
Let's talk RRRR. What does the STAR method stand for?
SITUATION, TASK, ACTION, RESULT
What state is the Greystar HQ office located in?
South Carolina
What are the 3 major review sites that should be synced to every property?
Google, Apartments.com, Facebook
The “Management Overall Satisfaction” metric comes from which survey?
Pre-Renewal
The Greystar SOP says that a move-in condition/inspection form should be started when and with who?
With a team member at the time of the move in appointment
Who were our July WOW FACTOR winners for Reputation (first name and property)?
David from Astra Tower
Carlos from Pinnacle Highbury
What is our mission statement?
To enrich the lives we touch by doing things the right way
Describe how to handle a Facebook spam review that populates on your Reputation dashboard
Respond to the review, flag and report as spam on the review site
What are the 4 different survey touchpoint types?
Prospect, Move-In, Maintenance, Pre-Renewal
True or False: You should save SOP's to your computer to make them readily available and easy to find
FALSE
What are the 3 P's of Beyond Expectations?
Be Positive, Be Pristine, Be Passionate