Zendesk
What is the public´s reply color on ZD?
Gray
Mention the two ways to look for the trip ID on TD, and show it to the class. 6001957
Trip Search
Trips for AM
Mention the three tools we handle for Travelfusion
Travelfusion IBE Manual
Travelfusion IBE Automatic
Travelfusion Reporting
Año en que comenzó la Primera Guerra Mundial.
1914
What is a Code-Share Flight?
Flight sold by one airline and operated by a different one
What is the internal note´s color on ZD?
Yellow
What is the budget set for the following flight route: Vilnius Intl (VNO) -> Luxembourg (LU) ? Show it to the class 6001957
409.00 EUR
On which IATA are we going to use VCC as a form of payment when booking using Travelfusion?
USA IATA
Nombre de la ruta comercial que conectaba a China con Europa en la antigüedad.
La ruta de la seda
Locate where you see Fare Conditions on TD: 4127454
Enter the service and then click on the RED Hyperlink right above the External Reference.
If the customer sent a Manage Trip Form, do they assume that the change/cancellation was completed already?
Yes, they already show on the platform that the change/cancellation was made already.
Locate the sales line on TD and show us where do you need to log a refund in the case of a cancellation?
Once the sales line is located, you click on Purchase, then you log the refund on Add Refunds.
Travelfusion IBE post-booking tool does not support the following:
PNR split process
Voucher redemption
Name corrections/changes
Any post-booking actions done by the airline
El planeta más cercano al Sol en nuestro sistema solar.
Mercurio
What is the difference between: Personal Item and Carry on?
Personal Item: Must fit under the passenger’s seat
Carry on: Must fit in the overhead compartments
On which status should you send the public reply and internal notes on ZD, if you are waiting to receive the admin´s approval?
Public Reply: Open.
Internal Note: Pending
Show us where you can see the payment method used on this reservation: 7630712
Enter the service, you can locate it on the Sales line or Provider Payments
Can you work on a Travelfusion reservation with the VPN off?
No, the VPN must be turned on
Reina de Francia que murió en la guillotina durante la Revolución Francesa.
Maria Antonieta
What is TSA Precheck?
The TSA PreCheck is a paid program that allows travelers to go through security more easily and quickly in the U.S.
Where on ZD can you find approval processes?
Wrong, you can find approval processes on TD
Besides your internal notes from ZD, what else do you need to add to your internal notes from TD?
The ZD hyperlink
What does the "failed" booking status mean in Travelfusion, and that is the action to take?
The booking was created by TF, but it was not received by the airline. You need to book manually.
¿Quién pintó "La última cena" y la "Mona Lisa"?
Leonardo da Vinci
What does PNR mean?
Passenger Name Record