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100

Reinforcing the client’s satisfaction is part of which service essential?

Complete

100

The connect service essential includes:

Building rapport and trust

100

Greeting your client is part of which service essential? 

Connect

100

The term that refers to the number of hair follicles per square inch is

Density

100

Requesting feedback from the client is part of which service essential?

Complete

200

Which base control is most commonly used during a perm service

Half-off base

200

When performing a relaxer service, an acid balanced neutralizing shampoo or stabilizer is used after the hair is free of chemicals and excess moisture to:

Reharden the hair

200

A technique used to loosed or relax tightly curl hair patterns by approximately 50% of their natural shape is called:

Curl diffusion or chemical blow-out

200

Normal dry hair is capable of being stretched to what percent of its length?

20%

200

Why is it important to rinse the hair for a long period of time following the application of the relaxer?

To stop chemical action

300

What are the two basic wrapping techniques for rotating strands around a perm tool?

Spiral and overlap(croquinole)

300

Ammonium thioglycolate relaxers have a pH of:

8.5-9.5

300

Leaving the neutralizer on longer than recommended can:

Lead to hair damage

300

After unwinding the perm rod one and one-half times, a positive test curl resembles a(n):

S-pattern

300

Acid perms are in the pH range of:

6.9-7.2 

400

If curl reforming is desired make sure hair was not previously treated with:

Sodium hydroxide

400

Hair should be wrapped without tension when using:

Alkaline perms

400

Curl diffusion, also called chemical-blowout, is a technique used:

To loosen or relax the curl in tightly curled hair

400

In alkaline perms, the perm solution chemically breaks or reduces the:

Strong disulfide bonds

400

During a curl reformation service, what causes the hair to soften and swell in order to reform it into a new curl or wave pattern?

Booster

500

Rear rangers are used during a curl reformation process to reduce or relax the natural curl pattern.  What is the main ingredient found in rearrangers?

Ammonium thioglycolate 

500

Water left in end papers after rinsing the perm solution will dilute the neutralizer and:

Weaken the curl formation

500

When performing a curl reformation service, the perm tool diameter chosen is generally at least how many times larger than the diameter of the natural curl pattern?

Two

500

What reduces the swelling of the hair and re-hardens the bonds in the new shape during a perm process?

Applying a neutralizer

500

Ammonium thioglycolate is a chemical reducing agent that causes the hair to:

Soften