Timelines & Schedules
It is the exact day the customer's order is submitted to Ascential Buildings for internal review.
What is Day 1?
Customers will be charged this specific percentage fee by Five Star if they pay their final balance with a credit card.
What is 2.5%?
During Phase 1, Ascential Building's internal team conducts this type of review to ensure there are no errors regarding dimensions, colors, layouts, or financing.
What is a quality-control review?
It takes up to this many weeks to receive site-specific plans for permitting.
What is 5 weeks?
Buyers of commercial buildings must pay this percentage of the subtotal at the exact time site pictures are submitted.
What is 50%?
In Phase 3, site pictures are reviewed to ensure the ground is this, guaranteeing it is ready for professional installation.
What is level within 3"?
Customers receive this specific type of communication from Five Star within 1 to 14 days of order submission.
What is a welcome email?
If customers want to avoid credit card fees at installation, Five Star only accepts these two forms of payment.
What are cashier’s checks or money orders?
A customer's delivery timeframe is placed in "Pending" status and paused if they forgot to submit site photos or if they are getting one of these.
What is a permit?
If you used financing, Ascential Building's Order Processing department reaches out on this specific day of the week prior to installation.
What is the Friday before installation?
Customers who require plans for permitting must do this to get them.
What is called Five Star's permitting office?
On the scheduled date, after the installation crew erects the structure, the customer must sign off on this before paying the balance.
What is a completion document or final paperwork?
If your timeframe is on "Fast Track," it begins immediately because you did not need a permit and submitted these at the time of purchase.
What are site pictures?
Standard size buildings over this dollar amount require a 50% payment on the day of scheduling.
What is $20,000?
If a customer financed their building's balance, they must authorize this from the loan to ensure funds are available on installation day.
What is a final transaction or a Transaction Authorization Request?