SOPs
Which Team is responsible for City Business Licenses?
Permitting
Where can you see your daily goals?
TV Screens or Market Cell Goals sheet
What Result/Reason should be selected when we have submitted to the wrong Jurisdiction?
Jurisdiction Error
What should you do to avoid submitting to the wrong Jurisdiction?
Verify the correct Jurisdiction through the AHJ Registry
Where should you upload Approved documents?
Approved Items in the Solcius Cloud
___________, __________, _________, and _________ must be filled out on the Market Cell Dates section AFTER completing a 1st time online submission.
Permit Agent, Permitting Submitted Date, Permitting Next Follow Up, Permitting Expected Approval Date
List Priorities in order
1. Subs
2. Emails
3. Follow Ups
What fields need to be filled out when there is a Design rejection?
Corrections Comment Field
Design Corrections Date
Design Corrections Status
What case needs to be open for a Runner to complete an in person submission?
30.140
What 3 things should you be doing when following up?
Call
Leave Voicemail
When should the Email Subject Line be filled out on the Project Survey?
When you send an email or work the email
Where can Permitting Agents go to reference all new and old updates/changes?
Permitting Guidebook document
What is Design's correction timeline?
24 hours
What fields should you fill out when resubmitting?
Permit Rejection Status
Permit Resubmit Date
Permitting Next Follow Up
Permitting Expected Approval Date
When should you set the "Approved" Status on the Project Survey instead of "Issued Docs Uploaded"?
When the AHJ has approved our permits but we're waiting on the approved documents
What type of comments should be included in the Cell Status Comments?
Blockers/Updates on Blockers
Changes in Permitting Expected Approval Dates
When should you update the Permitting Expected Approval?
When the AHJ provides a new timeline or the permit has corrections
When the AHJ has provided corrections to update our Permit Application and have all required information, what Permit Rejection Status should you select: Requested, In Progress, Completed?
In Progress
What three reasons should you typically only resubmit for?
Roof to Ground Mount
Ground to Roof Mount
Adding/Removing a Battery, MPU, Derate
You applied for an MPU permit and a Roof Mounted Solar permit. You follow up on the MPU permit and it is approved. True or False. You should fill out the Permitting Approved Date and A/C the 30.240.
False
I submitted a Permit on Monday 12/12. The Permit Approval Percentage is 42% and my Average Time to Permit Approval - 90 Days is 5 days. The Permitting Expected Approval Date should be set for what day?
Monday 12/26
An AHJ requires separate permits for Zoning Approval, MPU, and Solar. The system we are installing is a Ground Mount and has an MPU. How many Project Surveys should I create? What Permit Type(s) should I select for each Project Survey?
3 Project Surveys
Zoning, MPU/Derate, Ground Mounted Solar
If the AHJ requires a Warranty Deed, should you fill out a Permitting Submission Status. If yes, what should that status be?
Yes, RFI
True or False. You are expected to check that the Customer’s Name and Address on the Permit Set, Engineering Letter, and any required document matches the information on the Project BEFORE submitting every time
True
If the permit has been submitted by the Market Cell but not approved and the system has been installed. Which Team(s) should continue to follow up on the permit?
Market Cell and Post CC