Applications, Approvals, and Cancellations
Name the types of direct deposit setups.
Default, Manual, and Direct Deposit Form.
Can a user request a Credit Limit Increase?
No
What is another name for Negative Balance?
Credit Balance
What happens when a user's auto-apply feature is turned on? What happens when the feature is off?
If the feature is on, the user's direct deposit payment will automatically be applied to the card balance.
If the feature is off, the funds will not be applied to the card balance. If the user has a marketplace balance, the funds will be applied, else they will go to the account balance.
What causes a card to be charged off?
Does canceling an application affect a user's credit score?
No
What are best practices for a Credit Limit Increase?
- Good Payment History
- Pay at or above their card minimum payment
If a user has a negative balance, what are their two options?
They can withdraw the amount or keep it on the account for future purchases.
How long do card shipments take? Can the credit card be expedited?
5-15 days
No
List the types of suspensions
- Blocked
- Overlimit
- Delinquent
If a user's CC App Status shows "Awaiting Deduction Setup," what does that mean?
We are waiting for the user's first direct deposit payment to ship the credit card.
What is required in order for the CLI to activate?
The new total minimum payment
What are the criteria that a user must pass to qualify for a CBR?
- 0 pending payments
- 0 pending transactions
- 0 pending disputes
How are cardholders able to turn the auto-apply feature on pre-provisioning?
They will need to contact us. Whenever they do, we will enter their email address in the Auto Appy tool, and opt them in
What causes an account to be suspended delinquent?
Not receiving the statement minimum payment on the statement due date
If an application is rejected, when can the user reapply?
In 30 days, but we recommend waiting a few months.
Name three statuses for CLI
- New
- Active
- Accepted
If a user wants to process a CBR to a bank account in a pending or failed verification status, what do they need to do?
Re-enter the bank account, if they receive the error message "you've already added this bank account" then we can proceed with the withdrawal. If they are unable to read the message, then we would not be able to proceed with the request
How are cardholders able to turn the auto-apply feature on post-provisioning?
They can turn on the feature on the app
What causes an account to be suspended over limit?
- The outstanding balance is higher than the credit limit.
What are the steps for canceling an active account?
- Confirm with the user that they want to cancel
-Advise them that once the card is canceled, it cannot be reopened
-Leave a note in Intercom and tag a TL
-Read the closure script
After a user is offered a CLI, what are the next steps?
- They must accept the offer
- Increase their direct deposit. After we receive the updated amount, the CLI will automatically activate.
What is the exception when processing a CBR?
If the user's account is in a pending or failed verification status, and they already have a withdrawal history, then we can proceed with the withdrawal.
If a user's account is less than 30 days old, can they request a replacement to a different address? If yes, what are the requirements?
Yes. They will need to provide us with a valid photo ID along with proof of residence in the form of a bank statement or a utility bill within the last 30 days.
What is required to lift the suspensions?
- Blocked - only the direct deposit payment
- Delinquent and Overlimit - the direct deposit payment or additional payments