Checking
What is the monthly fee for Bloom/Anywhere accounts? What is one way to wave the monthly fee?
$12
1. Daily balance of $1500.00.
2. $500.00 in ACH direct deposit since last statement.
3. $5k in combined monthly balances.
What is the minimum daily balance for a Regular Savings Account?
What is the fee if we fall below that minimum balance?
$100.00
Fee - $5 per quarter.
What is the minimum opening deposit for a Time savings account?
$100.00
Explain REG E (Opt in/out form)
1. By opting in you allow FirstBank to authorize overdrafts on debit card transactions, however there is a $30 fee
2. By opting in you allow FirstBank to authorize overdrafts on ACH transactions, however there is a $30 fee
- By opting out, you can not overdraft or be charged a fee
Where can you find account interest rates to print for a customer?
New Accounts- Disclosures
The Cube, Products and Services, Rates and Fees
What is the monthly fee for Climb accounts? Name one restriction for having a Climb account.
$5
1. No checks allowed.
2. No overdrafts allowed.
What is the minimum daily balance on a Money Market savings account?
What is the fee for falling below?
$1000.00
Fee- $10 per month
What is the minimum opening deposit for a Time Deposit account?
$500.00
Explain Deposit account agreement/ OB agreement
Terms and conditions of having accounts with FirstBank and Online Banking with FirstBank.
What type of customer record can be used for a business signer?
Abbreviated customer record.
If getting credit products/ personal accounts, create a full record.
What is the monthly fee for a Premier checking account? Name one way to waive this fee.
$20
1. Daily balance of $2500.00.
2. $1000.00 in ACH direct deposit.
3. $20k combined monthly balances.
What is the minimum daily balance for a Liquid Asset account?
What is the fee for falling below?
$20k
Fee- $20 per month
What is the minimum opening deposit for a Premier Time account?
$10,000.00
Explain the Privacy disclosure.
FirstBank will not share your information without your permission.
Name 3 reasons why we would do a chexSystem inquiry?
1. ID issued last 60 days
2. Out of State Driver License
3. In-state ID
4. NRO or UTS pops up on credit
5. opening deposit is $100. or less
6. non cust business signer
7. Feel uncomfortable with your customer
What does the Bloom package come with?
1. A free Bloom savings account
2. Online banking
Name 2 savings accounts that you can write checks off of.
1. Money Market savings
2. Liquid Asset
3. Bloom savings, ONLY 3 per statement
Which Time account can additional deposits be made at any time before maturity date?
Time Savings account
Explain the Substitute checks disclosure.
This disclosure explains what a substitute check is and your rights regarding the substitute check. It is essentially a legal copy of a check.
You are unable to open an account if you see this many charge offs on an account.
3+
How many days is the monthly account service fee waived for:
1. Bloom package/ Anywhere account
2. Climb account
3. Premier account
1. 90 days after account opening
2. 30 days after account opening
3. 60 days after account opening
How can the minimum balance be waived for a Regular savings account?
Children under 18 years of age can have a free regular savings account.
What is a difference between A Time deposit account and Premier Time account?
1. Premier Time has a higher opening deposit
2. Premier Time earns a higher interest rate
Explain the Fee schedule disclosure.
This fee schedule will give you all the fees associated with our Firstbank accounts. The main fees include:
FB ATM/ Money pass ATM's are free.
Non FB - $2.50
If opt in to OD, $30 NSF
OB with e-statements are free
Where do you go on the New accounts app to generate account #/ CIF for a ghost record?
Links tab, create a account /CIF #