Trusts
This is the document customers sign when they come in to open a trust
What is the trust certification form?
What is $1000?
True or False
Accounts can be added to Q2 on the day the account is opened.
False
When you have a married couple that lives together, this is the process in Harland we use for product ownership type.
What is enter Joint with Right of Survivorship in the product ownership line, enter the holders, and then go back and change the product ownership line to "Tenancy by Entireties?"
If a customer's debit card is lost or stolen they have this amount of time to contact us
What is 2 days?
On this type of trust, the grantor can be a trustee
What is a revocable trust?
This type of IRA allows you to contribute your $$ post-tax
What is Roth IRA?
When a customer calls and says they have been locked out of their account, this is the first thing you check on Q2
What is their login status?
This is the note we put on an UTMA account in Core in regards to the custodian. (not the message)
What is "(name of custodian) is the custodian of this account. No other person can make changes or withdraws?"
These debit card activities may trigger the fraud center
what are
-multiple small transactions in a short amount of time
-online purchases made from far-away addresses
-purchases in other states when no travel alert is made
-purchases from foreign countries
True or False
When you are setting up the title line on a Revocable Trust account for the signature card, it will have the Trustees first followed by the name of the Trust.
True
This is the amount of withdraws you can do each month with a money market
What is 6?
What are SMS number and voice number? (we do not do email bc their is a higher chance it may be hacked)
When a customer is opening an account and wants a P.O.D, these are the steps to add the P.O.D.
What is
1. Select P.O.D. under product ownership on the first line
2. Select yes when asked if you want to register a P.O.D.
3. Select no when asked if you want to register P.O.D as LDPS
We will use 1-2 of these 3 forms when a customer has unauthorized debits on their account made without their permission
What are
- cardholder dispute fraud from
- cardholder dispute non-fraud from
- written statement of unauthorized debit
This person cannot see any account information nor can they make any adjustments to the trust until they become a trustee
Who is a successor trustee?
In this type of IRA, customers can make withdraws without penalty after 5 years
What is a Roth IRA?
When you are working on a joint account and are adding the secondary account holder's account in Q2, you use this tab on the account link type
What is the account number? (not the CIF bc it will link the primary's CIF)
This is the field that needs to be maintenanced on a Kasasa Checking account if the customer is also opening a Kasasa Saver.
What is field 827?
List two transactions that are not covered by Reg E?
What are
- wire transfers
- transactions within trust accounts
- transactions using check or other guarantee authorization services
- certain automatic transfers
- certain phone initiated transfers
True or False
Lawyers can be trustees
True
In a traditional IRA, this is the age that customers can begin to withdraw $$ with no penalty
What is 59 1/2 years old?
This is the site you must be at in regards to online banking in order to set up bill pay
What is the full online site? (cannot make changes to bill-pay from mobile site)
This is the amount of free transactions a business interest account gets per month
What is 15 deposits, 15 debits, and 20 deposited items?
We do this in regards to fraud dispute forms when a customer's unauthorized charges are under $25 a piece
What is filling out one dispute form per each individual charge?