Biller Management for Personal Customers
One-Time Payments for Personal Customers
Autopay Management for Personal Customers
Reminders Management for Personal Customers
Ebills for Personal Customers
/ Viewing Bill Pay History for Personal Customers

100

WHAT DOES THE SYSTEM WILL REQUIRED TO A MANAGED BILLER?

ONLY REQUIRES THE ZIP CODE

100

Can you edit or cancel process payments?

No, just pending payments

100

In the mobile app when setting up autopay, customer needs to add pay from account, amount and frequency. True or False.

 False, customer cannot set up an autopay just edit a payment and needs to add pay from account, duration, amount, first delivery by, and frequency.

100

General Bill Reminders can be set up for Billers who are currently enabled for Auto Pay OR for eBills. True or False?

FALSE. If you are enrolled in Auto Pay OR for eBills, the only reminder options available will be for Auto Pay and eBill reminders. General reminders cannot be set up for AutoPay/ eBill enrolled Billers.

100

How to know if the biller/merchant offers the e-billing services?

 Hyperlink found in the top right-hand corner of the screen when a customer is setting up payment.

200

Can the customer make changes in the ebill service if ebills has not been disable?

No, they need to disable it first to do any changes

200

If you have 2 or more eligible deposit accounts to pay from, you cannot schedule payments to different payees (Billers) from different Citizens accounts. True or False?

False. When the payment is submitted, the system will remember to default to the chosen Citizens account for the next time.

200

The autopay can best be modified in the app rather than in the online banking. True or false?

it is because Autopay cannot be managed in mobile bank app. Next scheduled payment can be cancelled or modified in the app.

  

200
What can a personal account customer can do by using the reminder tap. Name at least three procedures. 

Setting up General Bill Reminders

Editing Options for Reminders for Billers on AutoPay

Editing an Existing Reminder

Stopping an Existing Reminder

200

Will the bill pay history display the last 20 days of activity by default? T or F?

It is false, it will display the 30 last days

300

What does the cx needs to do if the company is not available in our Bill Pay Service Providers database?

They need to entered manually the company name, utilizing the payment guidance

300

For billers that must be paid by check, payments can be delivered in 1 biz day. True or False?

False, it takes 5 biz days for the bank to deliver the payment

300

Customers who only have one savings account eligible for the bill pay service do not have the ability to change this account as the system will default to their one account with Citizens. True or False?

False because autopay can be set up just with a checking account

300

If you don’t need to change the due date/frequency/amount, what option should you use in order to just update when the email reminders will be sent?

You may utilize the Manage Email Reminders link to update only when the email reminders will be sent.

300

If a biller does not participate in eBills with Checkfree, will the biller have access the eBills link?

As the biller doesn't participate in eBills with checkfree the system will not generate the eBills link