Tendency to receive messages to such a way that one's self-esteem is protected
What is Defensive Communication
100
A company version of the Internet with the basic purpose of giving employees a central place to find what they need amidst a sea of digital information
What is Intranet
100
The sending and receiving of messages
What is Communication
100
Sending messages among people at the same organizational level
What is Horizontal Communication
100
Verbal and nonverbal communication style for a unique approach to sending and receiving
What is Personal Communication Style
200
A discrepancy between what a person says and how he or she acts
What is Mixed Messages
200
Informal employee networks
What is Communities of Practice
200
Missteps that can occur between encoding and decoding a message;unwanted interference that can distort or block a message
What is Barriers to Communication (or noise)
200
Where much of the real work gets accomplished, the shadow organization is revealed by social networks analysis, which traces who talks to whom
What is Shadow Organizations
200
Understanding another person's point of view
What is Empathy
300
Person who listens intensely, with the goal of empathizing with the speaker
What is Active Listener
300
The official pathways for sending information inside and outside an organization
What is Formal Communication Channels
300
The process of understanding a message; the receiver interprets the message and translates it into meaningful information
What is Decoding
300
Unofficial networks of channels that supplement the formal channels
What is Informal Communication Channels
300
The process of organizing ideas into a series of symbols such as words and gestures, designed to communicate with a receiver
What is Encoding
400
The study of the meaning and changes in the meaning of words or symbols
What is Semantics
400
Major informal communication channel in organizations; refers to tangled pathways that can distort information
What is Grapevine
400
Phenomenon that occurs when people are so overloaded with information that they cannot respond effectively to messages
What is Communication Overload
400
The mapping and measuring of relationships and links between and among people groups, and organizations that reveals the shadow organization
What is Social Network Analysis
400
The suppression of information one finds uncomfortable
What is Denial
500
Repeating in one's own words what a sender says, feels, and means
What is Paraphrase
500
The transmission of messages from higher to lower levels in an organization
What is Downward Communication
500
Form of nonverbal communication to overcome communication barriers by subtly imitating another; used to improve rapport with another person
What is Mirroring
500
Employee who works at home or other offsite location full-time or part-time and sends output electronically to a central office