Products Covered?
Session Details
Interactions
Session Services
100
A line of smartwatches designed, developed, and marketed by Apple Inc.        

What is Apple Watch?

100

Includes the link to launch their personal setup session.

What is the confirmation email?

100

Callers with questions about how to setup their purchased apple product.

What are customers?

100
 Set up and personalize your new Apple Watch with calendars, notifications, and more. Then add apps for health, fitness, news, travel, or entertainment.

What is Apple Watch Setup?


200
A line of smartphones designed and marketed by Apple Inc.        

What is iPhone?

200

Found in the invitation email. It will send you to a site to schedule a Personal Setup session.

What is a link?

200

A session that can offset a customers returns or cancellations.

What is a Personal Setup Session?

200
Transfer your contacts; set up email accounts, calendars, and Find My iPhone; do more with favorites from the App Store and handy camera tips.

What is iPhone setup?

300
A line of computers designed and marketed by Apple Inc.        

What is Mac?

300

The time reserved for a Personal Setup session.

What is 30 minutes?

300

Someone who guides you through the setup session.

What is an Apple Specialist?

300

Get a tour of useful features. Set up email and calendars, and learn how to install apps. Also, get more out of your Mac with the latest updates in macOS and iCloud.

What is Mac Setup?

400
A line of tablets designed and marketed by Apple Inc.        

What is iPad?

400

An app where the Specialists can schedule a Setup session for the customer if the customer already has their product and did not receive the email.

What is the Online Personal Setup Scheduler?

400

Sessions that benefit a customer who is buying a new eligible apple product.

What are Personal Setup Sessions?

400

Learn shortcuts, find apps, and sync media from Photos, iTunes, or Apple Music. Then set up email and social media accounts and personalize your iPad.

What is iPad Setup?