Rodents
Customer Service
Ants
Occasional Invaders
STINGING or BITING INSECTS
Rodenticides
Process & Procedures
Misc.
Rodent Stations
Company Programs
True or False
MORE MISC.
100
"It's only the size of a pencil's diameter, but it's all a crafty mouse needs to turn your house into its new playground, unlike their larger rat cousins who need double the space."
What is 1/4 inch? (Pencil size)
(Rats need 1/2 inch)
100
"Far from your ordinary homework, these sheets must be signed by customers and followed to ensure pest control success. Skip this, and they might just find themselves paying more to reschedule."
What are "Prep- sheets?"
100
"It’s not the latest health food craze, but a mix of sawdust and leftovers from carpenter ants, who prefer remodeling your water-damaged wood rather than clean woodworking."
What is "frass?"
100
"These are the largest heavyweight champions of the cockroach world, strutting around your kitchen and sewers like they own the place. Not content with just scaring you, they've got the audacity to fly, making your attempts to evict them a game of aerial combat you never signed up for!"
What is an "American Roach?"
100
Nature's sweetest laborers, these tiny winged wonders spend their days collecting nectar and pollen, turning flowers into liquid gold and making beekeepers as happy as, well, bees in a hive!
We may need to call someone else!
What are "HONEY BEES?"
100
Pest control's answer to a rodent's worst nightmare, this compound gives rats a blood-thinning surprise, making them reconsider their life choices faster than you can say "cheese."
What is an "ANTCOAGULANT?"
100
In the world of safety standards, this grooming practice isn't just about looking sharp; it's a crucial step for service specialists to achieve a proper seal with their face respirators.
What is "Shaving?"
100
"This isn't just good advice from your mom; it's also a Spike Lee joint that urges everyone to consider their actions in a Brooklyn neighborhood." This is also the FHS Mission Statement?
What is "Do the right Thing!"
100
"These aren't snack bars for ancient warriors, but they might be just as strategic, offering a special kind of 'treat' to unsuspecting pests."
This is our most common bait station for mice.
What are Ageas Bait Stations?
100
"You might think it's a new boy band, but it's actually a quartet of treatments aimed at giving parasites the boot."
What is our "4 step tick Program?"
100
The word "rodent" means evasive animal
NO! gnawing animal
100
"This high-tech marvel isn't just for capturing wildlife in their natural habitat; it's also a stealthy sentinel in the war against pests. Strategically placed in pest-prone areas, this serves as an extra set of eyes, capturing images and videos of unwelcome intruders in action. It's like having a silent guardian, keeping watch over your property day and night to ensure that pests are identified and dealt with swiftly."
What is a " Trail Cam?"
200
"This isn't just any old grease, but an oily souvenir left by rodents as they frequent their favorite paths, like a furry guest leaving a signature in your home."
What is "SEBUM?"
200
"It might sound like a checkpoint in a sci-fi film, but in the world of pest management, this mandatory field process ensures every visit is accounted for. Neglect it, and it's clear you're not bugged about customer care."
What is "Scanning Stations?"
200
"This isn't a medieval weapon, but in the world of carpenter ant control, it's just as deadly, spreading an undetectable plague among pests that only reveals itself when it's too late."
What is "Termidor SC?"
200
"These are the unwelcome guests who have a knack for sneaking into your cozy abode as the weather cools down. Name four (4) common Fall invaders
What are " Stick bugs, lady Beetles, Conifer Seed bugs, Cluster Flies, boxelder bugs
200
"This tiny terror is no bedtime story character but a real-life nightmare, especially fond of mattresses and any place where people rest, proving that sometimes the smallest things take up the most room in your bed."
What is a " Bed Bug?"
200
This controversial innovation, akin to the rock stars of rodent control, faces potential banishment due to its single-feed bait status and the specter of secondary poisoning, leaving rats pondering a bittersweet encore.
What are "2nd GENERATION RODENTICIDES?"
200
The time I am required to work each day regardless of where I live.
What is 5:30 -6:00 PM
200
This amazing lady keeps the numbers brewing and ensures everyone gets their 'dough' on time in the office, handling both the payroll and the bills."
Who is "Ms. Allyssa Coffee"?
200
"While it might sound like a solo artist's spot on a tour map, this bait station excels in low-key performances, perfect for either spotting the first fans or keeping the crowd small."
This single bait station is great for low activity or monitoring for activity.
What are "Contour Stations?"
200
"This plan sounds like the top-secret project of a superhero group, but it's really just the Avengers assembling 3 times against ants and their accomplices." No worries, they come 2 more times for free if your unexpectedly attached again.
What is the "ULTIMATE PEST PLAN" (ULP)
200
Rats can taste rancid bait in parts per million
NO! per Billion (keep the bait fresh)
200
"It's a humorous comparison used to describe the brain size of rats. While these pesky critters may seem cunning and resourceful, their brain size is often likened to that of this type of bean. It's a reminder that, despite their nuisance factor, rats aren't exactly rocket scientists—and yet, they still manage to cause plenty of trouble!"
What is a "lima Bean?"
300
"This number of droplets might sound like a daily step goal for a fitness tracker, but for mice, it's all about marking their territory in a much less desirable way."
What is "3,000 droplets?"
300
"This isn't just good phone etiquette; it's a crucial step for service professionals who find themselves running late or rained out, ensuring customers aren't left waiting and wondering."
What is "Calling Customer?"
300
"Served up in tiny, tempting dots, this isn't a trendy new kitchen condiment but a lethal delicacy for ants, designed to turn their dinner party into their last meal, especially around your kitchen and bathrooms."
What are "Gel Baits?"
300
"These minuscule acrobats might seem like they belong in a circus rather than your home, but don't be fooled by their size. These occassional invaders can catapult themselves several inches into the air, earning them the title of the flea of the soil. Just when you think you've caught one, boing! Off they go, leaving you scratching your head and your carpet."
What is a "Springtail?"
300
"This arachnid might sound like it prefers solitude, often hiding away and avoiding the limelight, but its bite reveals a more menacing side, proving that sometimes, it's the quiet ones you have to watch out for."
What is a "Recluse Spider?"
300
"Ideal for keeping an eye on attic antics in the heat, this bait block isn't just effective—it's so good at luring in mice, it might just turn green with envy."
What is "Ditrac Bait Blox"?
300
A common practice before and after each service to creat a lasting and trusting relationship with your customers.
What is "Knock on Door?"
300
"This adjective describes conditions that pests find irresistible, much like guests to a buffet where they weren't invited."
What is "Conducive"
300
"I'm known for handling 98% of rat assignments and always return to FHS after the job’s done. Despite my name, there’s nothing 'low' about my success rate in stealth operations."
What is a "LP Low Profile Bait Station?"
300
"It's not a degree at Bug University, but this program might help you graduate from 'Woodworking Wonders' with fewer uninvited classmates."
What is our "Termite Programs"
300
Vitamin K is an antidote to reverse the affects of anticoagulant rodenticides
What is "False!"
"VITAMIN K1" (not K)
300
It's a standard measurement used in toxicology to determine the dose of a substance that is lethal to 50% of the test population. Essentially, it indicates the toxicity level of a substance by measuring the amount needed to cause death in half of the test subjects. It is often expressed in milligrams of substance per kilogram of body weight. It's a critical metric in assessing the potential hazards of various chemicals and substances.
What is the "LD 50?"
400
"This adjective might sound like a fear of futuristic technologies, but in the rat world, it describes their suspicious attitude toward anything new popping up in their environment."
What is "NEOPHOBIC?"
400
This is the desperate plea of a service provider who's already done everything short of juggling flaming swords to secure that elusive five-star rating."
What is "Is there anything else I can do to earn your 5 star review?"
400
"Though often mistaken for a cousin of the carpenter ant, this insect is a far more fearsome foe to your home's framework, sporting a simpler two-part body but a much more complex appetite for destruction."
What is a "Termite"
400
"These sneaky little critters are the uninvited chefs of your pantry, turning your grains into their personal buffet. They're the reason your rice suddenly has an unexpected protein boost and your flour comes with an extra crunch."
THEY LOVE PET FOOD TOO
What is a "INDIAN MEAL MOTH"
400
"Don't let its colorful name fool you; this wasp takes defending its space very seriously, often being the most combative guest at any outdoor gathering."
What is a "Yellow Jacket?"
400
This is the percentage of a rodenticide in body weight a healthy dog would be needed eat to do serious harm.
What is "10-30% of its own body weight?"
400
This essential piece of equipment, reminiscent of a sci-fi hero's mask, shields pest control specialists from airborne hazards, turning fumigation into a battle against pests without the need for a hazmat suit.
What is a "Respirator?"
400
"This pest professional might sound like they're birdwatching, but they're actually keeping an eagle eye on less feathery and more creepy-crawly critters."
What is an "OBSERVATIONAL BIOLOGIST?"
400
"Perfect for keeping the outdoor buffet dry, I’m a single and untethered device used extensively for managing those uninvited furry gatecrashers."
What is an "EVO BAIT STATION"
400
"This program might sound like a Hogwarts elective, but it's actually designed to keep your attic from becoming a critter condo."
What is our "BAT & FLYING SQUIRREL EXCLUSION PROGRAM"
400
It is appopriate to throw your old bait in the trash at client properties
False, this is a liablility
400
"This is the typical period of time it takes for rats to overcome their shyness towards new objects and bait. Like cautious explorers in a new territory, rats may initially avoid unfamiliar items or food sources placed in their environment. However, after this time, they often become more comfortable and curious, leading them to investigate and potentially interact with these objects or baits."
What is "2-3 weeks?"
500
"Preferring penthouse suites over basement dwellings, this rodent enjoys a good view and warm weather, distinctly disliking anything that chills its style."
What is a "ROOF RAT"
500
In the realm of customer service, making this should be well thought out and detailed, like crafting a masterpiece. Remember, if it's not done, it didn't happen. It's the ultimate proof of our commitment to ensuring that no customer preference slips through the cracks."
What is"making customer notes or red notes?"
Red notes are permanent fixes to account
500
"These little critters don't just invade your home; they bring their own unique fragrance with them. Known for emitting a distinctive, unpleasant smell when crushed, these ants turn your kitchen into a fragrance factory that you definitely didn't sign up for!"
What is "Odorous House Ants?"
500
"This insect might sound like it's ready to sling dirt in a political campaign, but it's actually a peaceful builder, crafting delicate mud homes for its young, rather than stirring up trouble." 
What is a "Mud Dauber?"
500
Not your typical handyman, this insect earns its stripes as nature's carpenter, boring holes in wood with the precision of a master craftsman, leaving homeowners buzzing with frustration. Hint: Only the females sting
What is a "CARPENTER BEE?"
500
This product is the go to for rodent control when bait just will not cut it.
What is "Rozol Tracking Powder?"
500
Required by MDAR, what important sheet is required to be filled out daily by service specialist and passed in on each truck maintenance day.
What is a "Truck RUP Inventory Sheet?"
500
"This is the ultimate pest control strategy, where we take a holistic approach to pest problems. Instead of just reaching for the bug spray, we're talking about using a combination of methods, like biological control, habitat manipulation, and targeted pesticide application. It's like assembling a superhero team to tackle those pesky invaders while keeping the environment and your peace of mind intact."
Full name please!
What is "INTERGRATED PEST MANAGMENT?"
500
"Despite sounding like a superhero’s trusty ally, I’m actually a budget-friendly device in the fight against rats indoors, though I can handle a mouse marathon cleanup too."
What is a " Protecta SideKick Rat Station"
500
"This program doesn't serve cocktails, but it's definitely about mixing things up to give both ticks and mosquitoes the buzz-off." SORRY BATS!
What is our 8 STEP - "TICK & MOSQUITO COMBO PROGRAM"
500
According to the label, "when applying bait 100 ft. past a man made structure" this also includes the back yard shed
True! (However a fence does not)
500
This document found in your app under documents and forms, grants permission or waives certain requirements related to drilling or making structural alterations to a property. When drilling under cabinet spaces requires this for liability reasons.
You dont want an angry spouse!
What is "Drilling & Structural Alteration Waiver"
600
When faced with unpleasant equipment, like glue traps, rats pull off their best Houdini impressions with EAD, avoiding pain like it's a bad Tinder date!
This is what EAD stands for:
What is " Equipment Aversion/Avoidance Disregard" (EAD)
600
True or false? Roaches are always covered under monthly or better commercial services
False, not for housing or 3 deckers
600
"These are the secret language of ants, the invisible breadcrumbs they leave behind to guide their fellow colony members to the promised land of food. It's like they're saying, 'Hey, check out this delicious crumb over here!' without ever uttering a word."
What is a "pheromone?"
600
"In the world of flies, this isn't a trendy health food ingredient, but the prime real estate for starting a family, proving that one person's compost pile is another fly's maternity ward."
What is "ORGANIC MATTER?"
600
"Despite its name, this creature isn't a hairless troublemaker but a white-marked wasp known for its large, impressive nests and bold demeanor."
What is a "Bald Faced Hornet"
600
This single feed bait has no antidote and can knock down an army of rats faster than Wallace from Braveheart
What is "TAKE-DOWN SOFT BAIT?"
600
Required by the law, these two process must be done to every bait station on each visit.
What is "Labeled and Secured?"
600
"It’s not a quarterly business report, but this number of label reviews anually ensures everything is by the book and bug-free."
What is "4 times a year"
600
"Catch me if you can! I’m the go-to gadget in organic settings where bait’s a no-go, transparent in my operations, and a champion in handling more mice than a pied piper."
Up to 30 mice at a time
What is a "Catchmaster Multi-Catch Repeat 612"
600
"This program might sound like a fancy lighting setup for your business, but its real spotlight is on keeping uninvited winged guests from crashing your indoor parties."
What is our "Fly Light Maintenance Program"
600
Mice leave 50-75 droppings a day
True! Rats leave 40-50
600
This is the main ingredient in "First Strike Soft Bait?"
What is " Difethialone?"
700
Please dont move the rat station it throws off this memorized muscle movement
What is "KINESTHETIC SENSE"
700
"It's not just a suggestion; it's a mantra for ensuring top-notch service. By escalating concerns to a higher authority before the last job of the day is completed, it shows commitment and respect. You're not just covering your bases—you're opening the door to solutions, support, and maybe even a little extra training to ensure that every customer leaves with a smile on their face and a five-star review in their heart."
What is "CALL YOUR SUPERVISOR?"
700
"This is the secret weapon for taking down ant invaders, especially when they've ventured around trees or away from the foundation of your home, or when it's wet outside. This Bait is like a gourmet feast for ants, enticing them with irresistible bait that's laced with a deadly surprise. It's like setting up a fancy dinner party for the ants, only to give them a taste they'll never forget."
What is " Niban Granular Bait?"
700
"These are the party crashers of the insect world, descending upon your home in large numbers each Fall on warm days like they're auditioning for a remake of 'The Fly.' They're the reason your cozy living room suddenly feels like a crowded airport terminal."
What are "Cluster Flies?"
700
"Despite sounding like a hitman from the insect mafia, this formidable wasp has a very specific target: the noisy cicadas that soundtrack your summer."
The male doesn't sting, but she might if really threatened.
What is a "Cicada Killer"
700
This is the active ingreidiant in Contrac All -Weather Bait Blox
What is "Bromadiolone?"
700
This training is required annually and for new employees before for the use of RUP products, it also short for PAGS.
What is "Product Application Guidance Sheets Training ?"
700
"These aren't fashion accessories for a fancy outing, but essential gear for professionals entering your home to keep it clean and respectful."
What are "BOOTIES & GLOVES"
700
"Don't underestimate me because I'm small! Stealthy thin and low-profile, I'm perfect for organic settings where you can peek inside to check my progress. I'm like the younger sibling who's always ready to outshine the big brother."
What is a "Little PETE REPEAT TRAPS?"
700
"This program doesn't involve training flies to behave better, but it might make them think twice before RSVP'ing to your kitchen gatherings."
What is our "Fly Bio-remediation Program"
(Not Just "Fly Program")
700
The house mouse has a fast gestation of only 18-21 days beating out norway rats at 21-23 days. No wonder customers need us.
True!
700
This is a broad-spectrum insecticide that belongs to the phenylpyrazole chemical family. It's commonly used in pest control products to target a variety of pests such as ants, cockroaches, termites, fleas, ticks, and beetles. It works by disrupting the normal functioning of the central nervous system in insects, leading to paralysis and ultimately death. It's often formulated into baits, sprays, or spot-on treatments for pets. However, it's essential to use this product with caution and according to label instructions due to its potential toxicity to humans and animals.
HINT: Dont use it inside ever!
What is "Fipronil?"
800
These more commonly called whiskers, are nature's built-in GPS for rodents, guiding them through dark tunnels, detecting obstacles, tight spaces, and the occasional game of blindfolded tag with other critters.
What is "VIBRISEE?"
800
"This recent policy might sound like legal jargon from a courtroom drama, but it's actually a way for a company to shield itself when a customer's less-than-ideal environment—think unclean habits or architectural gaps—invites unwanted guests, prompting discussions among customers and salespeople."
What is "Warranty Nulification?"
800
"These aren’t ancient Egyptian rulers, but they might as well be with how they commandeer your kitchen, setting up vast empires in places you’d least expect. Beware of using repellents on these tiny monarchs—they'll just split their kingdom and multiply their colonies!"
What are "Phoroah Ants?"
800
What is this?
What is a "CARPET BEETLE?"
800
"This bug might sound like it belongs in a spy novel, but in reality, it's a skilled predator of the insect world, taking down its prey with precision—no license to kill required."
What is an "ASSASSIN BUG?"
800
This is the active ingredient in Rozol Tracking Powder
What is "Chlorophacinone?"
800
"This isn't just a stairway to heaven, but a necessary tool for reaching the lofty abodes of pests. It takes two to tango up this tall ladder, adding a $95.00 surcharge to the customer's bill for the elevated effort."
What is a "40' ladder?"
800
"This piece of hardware might sound like a medieval shield, but in pest control, it's used to cover holes and keep tiny invaders from storming the castle under sinks."
what is the "ESCUTCHEON PLATE"
800
"I'm not a toy from an old-timey cartoon, but a mechanical giant in the organic world, ready to tackle large mouse problems without a whisker out of place."
What is an "WIND-UP TIN CAT KATCH -ALL"
800
"This program might sound like a fancy dance move for gardeners, but it’s actually about making sure your plants stay hydrated without constant supervision."
When towns are in water bans, this program comes in handy when lawns are thirsty. It saves up to 50% in watering.
What is our "Hydretain 2 step Program"
800
PCQ is a muli-feed 1st generation RUP Rodenticide
True
800
"These are the freeloaders of the pest world, making a home on the outside of their host's body. These are like the squatters of the insect kingdom, setting up camp on the skin, fur, or feathers of animals to feed on blood or tissue. From fleas and ticks to lice and mites, they're the unwelcome guests that can turn a cozy pet into a scratching nightmare."
What are "Ectoparasites?"