classes and cost
How much does a SmartStart Class Cost?
$25
Where are potential training customers shopping?
Training collars, puppy food, puppy pads, correction spray, anywhere!
What is the #1 reason pets are surrendered to a shelter?
Behavioral issues
How many hours every year does PetSmart give you for volunteer work?
4
What are three items every pet parent should bring to class?
4’-6’ leather or nylon leash
Buckle collar, head halter or harness
A variety of small bite size treats.
What is included with the fundamental package?
Puppy or Beginner & Intermediate.
When selling training, a good rule of thumb is to start with what recommendation and then work your way down?
Premium Package.
You are helping a customer pick out calming supplements in the store. Which class is good recommendation for this PP?
Stress less or puppy or beginner. Explain why.
Every associate gets a which class for free?
Puppy or Beginner
How can PPs sign up for a free 15 minute evaluation
By filling out an evaluation form at the kiosk
Name three classes that cost $139.
Puppy, beginner, intermediate, advanced, brain games, trick training or therapy.
How long do pet parents have to complete their training package?
one year from the first class’ start date.
What is the difference between a benefit and a feature?
A feature is a description of what we teach whereas a benefit is the positive impact that feature will have on you and you’re pet’s life.
True or false: You must use your own dog for your free training class?
False, although you do need to be present for every class.
What are three reasons why a PP should sign up for an evaluation?
You’re unsure what class to put them in.
Pp wants to meet the trainer.
Pp states their pet barks or lunges at other pets.
How much can a pet parent save by purchasing a premium class?
$88!
What is our training satisfaction guarantee?
If the pp feels as if their pet hasn’t learned the behaviors taught in class, they can retake the class for free or meet with the trainer one on one until they are satisfied.
What class is best for a dog that has aggressive tendencies?
Virtual dog training.
Besides having a well trained dog, name two other benefits of taking your free training class?
Firsthand knowledge
Success stories to share with PPs
Experience working with the trainer
More confidence about speaking to training
Identify new trainers
True or False:
A pp may sign up for an intermediate or advanced class without having taken prior training with petsmart as long as their dog has comparable skill respective with the class they’d like to sign up for.
True.
How many different types of classes does Debbie teach at our location? Hint, CGC certification does count as a class.
11! Puppy, beginner, smartstart, intermediate, advanced, stress less, cgc, potty training, brain games, trick training and therapy
What is the minimum age and vaccine requirements to start a puppy and a beginner class?
Puppy = 10 weeks and second set of shots
Beginner 5 months and full set of shots
no shots can be given 48 hours prior to a class.
Name five cues taught in puppy/beginner class.
Sit, wait, down, hand target, auto focus
Daily Double!
For 1000 points, role play selling a training class with Brittany.
You’re awesome!!!
True or False:
When purchasing a package, pps can use the training coupon in the puppy guide?
false, the coupon in the training guide is for a smart start class and cannot be used toward any other classes.