Nexstar Process
This is the 1st Step in the Peterman Way.
What is The Prepare Step?
It’s not Your Agenda.
What is Our Agenda?
Item we put on our feet in order to protect the customer’s floor and give them the Agenda Card.
What are Shoe Covers?
The three categories of membership:
What is Gold, Platinum, and Titanium?
This is a culmination of different processes we use in order to provide a great customer experience and increase sales.
What is the Peterman Way?
In this Step, the technician shows the customer Empathy, Expertise, and Sets Clear Expectations.
What is the Greet Step?
Learning through the use of your eyes.
What is a visual learner?
The first thing we ask in case the customer needs to leave during our visit?
What is “Ask if my truck is parked ok?”
The total number of maintenance appointments a customer gets with their membership.
What is 3?
Link It, Say It, Spin It, Zip It.
What is the Present Step?
Learning through the use of touch/feel.
What is a tactile learner?
A visual aid used to set clear expectations with the customer during the Greet Step.
What is The Agenda Card?
An item you give to the customer in order to leave a 5-Star Review.
What is a Business Card/QR Code?
In this Step, the technician offers the customer Price Transparency.
What is the Explore Step?
Once an Option is Approved by the customer, this is when we get the process started?
What is Today?
The first subcategory within the Greet Step. Where we show concern for their situation & resonate with their feelings.
What is Empathy?
The app we use in order to send the customer a Text Message.
What is Podium?
In this Step, we invite the customer to become a Member and request a 5-Star Review.
What is the Execute Step?
The purpose of the Agenda Card. Also the third subcategory of the Greet Step.
What is Setting Clear Expectations?
The second subcategory of the Greet Step where we display our professional knowledge?
What is Expertise?
The badge you earn on your profile picture whenever you accomplish hit 5-out-of-6 of our Review Benchmarks.
What is a 5-Star Technician?