7 STEPS
The first step to sending a puppy home.
What is 'pull a puppy'?
Every small animal must go home with this.
What is food?
This is the number of the step for building puppy value.
What is the fourth step?
Along with jeans or khakis and a polo, a pet counselors uniform is completed with a pair of these.
What are close toed shoes?
Customers buying a live animal or wanting to participate in a frequent buyer program must be in this system.
What is ClubPet?
The right time to get your lead involved in potential puppy customers.
When is before building value/going over puppy book?
Every small animal goes home with a 48 hour warranty, but by purchasing the warranty item, this is how long it can be extended to.
What is one week?
For customers that have already been over our value book, this page can be a good refresher.
What is the recap page (or the last page)?
The name of Petland West Wichita's partnered vet clinic.
What is Companion Animal Hospital?
The kind of questions to ask customers when determining what kind of product to recommend.
What are open ended questions?
There are many ways to close a sale - in fact, there are this many!
What are eleven trial closes?
When a customer has agreed to taking home a small animal home, this is the first thing a pet counselor should grab.
What is a four basic needs sheet (also would accept a shopping cart)?
[BOX IS NOT CORRECT, ANIMALS SHOULD BE BOXED UP LAST]
What is 800-1200 dollars?
Our store motto.
What is "Petland pets make life better"?
Three examples of single items that a pet counselor can get credit for. (100 pts each)
During the "I'll Find Out" step, this is how long the customer should spend with the puppy before moving to building value.
What is 5-8 minutes?
Since our ferrets are Marshall's ferrets, they come with these three vet care bonuses already completed. (100 points for each correct answer or full points for all three)
What is spay/neuter, scent gland removal, and one round of distemper shots?
When building value, these three things are what should be ultimately what gives value to our puppies. (100 pts each)
What are the Petland puppy, breed of puppy, and specific puppy?
This is abbreviated as CAP, and is the three pillars of Petland. (100 each or full for all three)
What is customer service, animal care, and presentation?
The proper way to introduce product to a customer.
What is 'why before what'?
[PC must name at least five to get credit] What are name the puppy, take the puppy away, ridiculous, ascending, method of payment, we finance, direct, transfer of ownership, Benjamin Franklin (pros/cons), assume the sale, and 'If I can, then will you?'?
Each of the items for extending the warranty for small animals. (100 pts each or full points to name all four)
What is furovite (ferrets)?
What is wet tail drops (hamsters)?
What is vitamin drops (rabbits)?
What is prime powder (birds)?
What is AKC reunite?
Petland is supposed to be equivalent to this amusement park of petstores.
What is Disneyland?