Petro Pop Quiz
A situation in which we would ask the customer if they would like a call when the technician is on the way
Never. Only if the customer asks first
What is the billing date for PK customers budget statements
28th
What's used for refunds, payment transfer, balance transfers and late fee removals
Find and Adjust
The pricing department at stargroup is a large group of people that chat about their feelings to improve their mood
Loyalty Work Group Therapy
The name of the computer system we use in the office
Citrix
The location on an account where we can see the bills sent to a customer in the mail
Document History
What five things are needed to calculate a SPB?
Average Gallons, Price, SA, # of Months, Buffer
What is used for refunding a service agreement back to the account
Billing Adjustments
The superhero name given to peter parker is a customer who did not renew their price protection plan
Spider Man Advan
What we use to clock in/out every day
ADP
What stop would we place a customer on if they are getting their tank replaced by our company?
Stop 94
What button do we press to find out why a customers budget needs to be adjusted?
Budget Forecaster
The posting code to give a loyalty concession to a service agreement
Code 107
A price protection plan that does not fluctuate up or down based on market conditions is the pay and older person must manage in order to live a comfortable life
Fixed Income
The name of the outside company we work with to offer free inspections and make $5 commissions
Guaranteed Chimney (Guaranteed Home Improvement)
The only reasons we would call before a delivery
Locked gate/door, Pets outside the home blocking the path to the fill
4 months
When a customer wants a refund of the credit on their account, what do we click on in Billing Transactions to process this refund?
The most recent CHARGE in the Billing Transactions
A movie starring spies attempting to stop a global threat caused by a tech genius is the name of the head of our technicans
Kingsmen: The Secret Service Supervisor
The name of our phone system
NICE InContact
Name 5 Supervisors/Managers in our office
Supervisor Names
What is different about calculating a variable SPB, compared to a fixed SPB?
We must take today's price and multiply it by 1.14 (14%)
The posting code to remove the cost of a natural gas service agreement
A studio ghibli film regarding a young witch travelling Japan to learn more about herself is two of the three main reasons customers call us
Kiki's Delivery Service
The website we go to in order to log into our work computers on remote days
Nova