SCRIPTING & SCHEDULING
The first "Yes" Response in the Call Script determines the ____
Disposition
MRN
Medical Record Number
What are the two types of Patient Communications?
Transactional and Outreach
What communication channel did the BSMH team use to communicate with Agents during their R1 Hypercare?
Skype for Business
Name a HIPAA Compliant Geolocation Vendor
Mapquest
Object used to link Providers and Locations in the PExA data model
HealthCarePractitionerFacility
BAU
Business As Usual
What was the former name of Salesforce Marketing Cloud (until 2014)?
ExactTarget
What tier of support are Client Training Resources a part of during Hypercare?
Tier 1
What location is Liv's Zoom virtual background from?
Golden Gate Bridge (San Francisco)
Which clinical content deliverable requires close alignment with client EHR scheduling templates?
Booking Guidelines
ASA
Average Speed to Answer
Appointment-Related Campaign Attribution is based on the ____
Visit Type
What role during hypercare manages the War Room and provides tech team metrics during status meetings?
War Room Lieutenant
Which available Salesforce metric will offer never before insights regarding scheduling success of matching of patient demand and provider supply?
Appointment Conversion
In the Find a Provider UI, the "From" and "To" fields are defaulted based on _____
Urgency
AJTPNROU01
Adult Joint Pain Routine
Case data is sent from MC to CRM via ____.
Journey
To modify the wording of a clinical scripting question, an admin must edit a _______ object record
Question Repository
When requesting appointment slots from Epic, it will return up to ____ slots.
100
Which field indicates if a Call Flow Template record is a Reason for Call or a Script?
Sequence No.
FHIR
Fast Healthcare Interoperability Resources
MC Connect uses the ____ object to sync Patient data
Contact
What is the name of the client role in the Post Go Live support model that is responsible for evaluating script changes or managing booking guidelines requests?
Clinical Content Manager
What are the 3 different Patient Addresses stored on the Patient Record?
Permanent, Temporary, and Confidential