Products #1
What's the standard PPM (Payper Minute) fee?
0.07 cents
What's the cancellation fee for all of our professionally monitored plans?
$35
This tab/profile in DT1 is where we validate if customer is really eligible for GWP.
Credit profile
This occurs when a bill impacting change is made on a day other than the bill cycle start date, causing the bill to be higher than normal.
Partial month billing, Pro rata
How long will it take for drops to be constructed before the activation date (CSR Booking date)? and for additional 100 points, where can we check the status of the DROP construction?
9-16 days | Casa
How many TV boxes are allowed per household?
6 (1 PVR + 5 Wireless STB)
How much is our Loyalty Home phone Lite?
$12
What tool can we use to verify if the address' forbearance? This can be found in Onesource.
Community Page
Detailed Statement & Condensed statement
How long can the battery backup be active on a power outage to power the customer's HP?
up to 8 hours
How many packages do we have in Optik TV 3.0? (Excluding essentials)
5 (3 Themepack Combo, 4+1, 7+1, 11+2, 22+2)
Provide the 3 Active GWP.
Airpods pro, $400 Visa Gift Card, 55' Samsung HDR TV
What is this tool in DT1 that we use to check if the customer qualifies for copper services? This is necessary for WHSIA qualification.
Check service availability tool (CSAT)
When is the PAP extraction date?
15 days after the billing cycle date
How long will it take for customer to be charged for non return equipment fee or Lease return tariff (LRT)
2 months or 60 days
Provide all three Pik TV packages
Basics + 5, Basic + Crave, Basic + Starz
How much is the rental fee for our 4k PVR?
$20
At what tool can we add the purchase pin/parental control pin of the customer?
Insight
Up to how many months can customer backdate their bills online?
18 months
After the services are disconnected, how many bills will customer receive to monitor any credits left or charges in the account?
4 Closing statements
How much is our easy financing for both Ourdoor unit (ODU) and Indoor Unit (IDU)
$15 per month for 24 months
2.5 Gigabit Internet will only be available to certain communities. Please provide at least one community that can get this plan?
Calgary, Edmonton and Lower Mainland
Where can we check the shipping our devices or GWP?
go/statusrapport
Where in DT1 can we check the bill usages of the customer if the usage charges are not yet reflected on their bill?
Billing account > Unbilled
This device comes in pair with the Battery backup and converts the incoming optical signals into electrical signals for telephone, TV and Internet.
ONT or Optical Line Terminal