ITs All Over the Board
This is the location of all the files I work with. Thank goodness it gets backed up daily!
H: drive
This is the week of the LaserPro conversion.
April 2nd (first week in April)
Mobile deposit endorsements always require the signature of payee, the full account number, and this statement....
"For mobile deposit only at PFB"
This is the last day to redeem ScoreCard bonus points.
March 31, 2019
A type of malware that locks users out of their devices or blocks access to files until a sum of money or ransom is paid.
Ransomware
This is the first place I should look to find information about PFB policies, procedures, and the latest updates.
Intranet (PFB Connect)
An additional security step that should be completed on all individuals in order to aid in identifying consumers.
Authenticating Questions
This is the maximum number of phishing failures allowed under the new PFB Phishing Accountability Plan.
4
This is a type of scam where criminals send an email that appears to be from a legitimate source and ask you to provide sensitive information.
Phishing
This is the extension that should be called for Saturday IT support.
2401
The only transaction code that should be used to post a payment to an escrowed loan.
76
This should only be issued when an unauthorized transaction has hard posted, and a dispute form is signed by the cardholder.
Provisional credit
This is the date of the Jack Henry core conversion.
May 24, 2019
A type of free/public wireless network that should never be used to connect to the internet.
WiFi
The form that should be completed by supervisors in order to grant team members additional security access.
PFB Team Member Setup/Change Form
This Jack Henry product provides a single point of access to enterprise wide documents that helps eliminate lost/misplaced documents.
Synergy Document Management
An agreement that is needed in order to process an emailed wire request from customers.
Funds Transfer Agreement & Authorization (FTAA) or Wire Transfer Agreement
A form that is needed for Red Flags monitoring that does not require a customer's signature.
Address Change Form
The code that should be used when entering the building under duress.
2580
This should be used in Outlook to notify others when you are out of the office.
Automatic Replies
This is the number of hours allotted for Loan Doc Prep to prepare a commercial loan once a completed package is received.
24 hours
PFB participates in this ATM surcharge free network that allows customers to use non-PFB ATMs at no charge.
SUM
A signed debit card application is needed for all debit card orders EXCEPT for reorders, and this...
compromised cards
A mobile app that allows customers to control their debit card status and manage their transaction alerts.
SecurLOCK Equip