Show:
The 'F' Word
Daily Topics
Team Huddle Deck
Miscellaneous
HP Calling Feature codes
100

This is what TELUS PureFibre was formerly known as

What is Futuretown

100

Effective June 10, 2022, Optik Lite was rebranded for customers to this

What is Optik Basics

100

 Launched in CASA this month that and visible to all agents

What is view payments and deposits

100

This is the new TELUS Health app currently in BC

What is TELUS Health MyPet

100

Voice Mail easy access

*98

200

FDH

What is Fibre Distribution Hub

200

Number of BRAVO points to be won by recommending TELUS Change for good to your customers. 

What is 10,000 or 100$

200

Go link for Optik(Evolution)

What is go/optikevo

200

This is submitted for adding an address to our system

What is ASQ

200

Call control

*99

300

On June 9th approx 2,700 Network Access Hub customers  received this  

What is Firmware Update

300

Property damage due to Fibre Drop builds must follow this process

What is Fibre Build Escalations 

300

Included in PF Gamer internet bundle

What is 1Gb internet, Wi-Fi Plus, and GeForce Now cloud gaming subscription for 24 months.

300

True or False:

Any Fibre cx can be offered WiFi Plus

What is TRUE

300

Call forwarding Variable(activation)

*72

400
  • A combination hardware and software buffer organizations have in place between their internal networks and the internet

What is a Firewall

400

To avoid unnecessary incomplete jobs, customer callbacks and poor experience, agents should ensure that any C2F customer is aware of this expectation.(5 possible answers)

  • Customer is aware that their services are being migrated from Copper to Fibre.

  • Customer is aware that the appointment can take up to 4 hours.

  • Customer is aware the technician will discuss options before completing work.

  • Customer is aware if any drop work is required.

  • Do not ask the customer to call us back to cancel their copper services. An automated C2F PRA-BOT is in placed to detect completed FIFA Fibre orders at the same address and will automatically cease the Compass copper services after the fibre install.

400

 This is the offered support for technical issues with GeoForce Now

What is handled by vendor directly.

400

This is the new name for Essentials under Optik Evolution

What is Optik Core

400

Per call blocking

*67

500

A section of a community supported by an FDH and required for a cx to have service in that section of the community

What is an FSA

500

New and existing PureFibre customers with Internet plans 6 to 100 will be given a back-end upgrade to what speed

What is 150 Mbps

500

Coming soon verification options in CASA other than PIN (4)

What are:

DOB

Primary contact #

Portal email

Billing address and Postal Code

500

BYOD's for Optik evolution(name 3)

What is:

  • Browser

  • Apps (Android and iOS)

  • Apple TV

  • Chromecast with Google TV

  • Nvidia Shield

  • Sony Smart TV

500

Call screen

*60