Case Scenarios
You have received a referral and after making one attempt the family has declined services. What do you do?
You record all documentation in smartsheet
Inbound referral/MasterCase List
Contact
Dismissal
You have been asked to come and renew your contract. Where do you record this?
Mass Events--> Hours Spent Attending Other Meetings
What is an inbound referral?
The initial referral form received by the staff member.
What is our office name?
The Office of Strategic Partnerships & Community Solutions.
What does SCEA stand for?
School & Community Engagement Advocate
Your school is having a backpack/school supply giveaway next Saturday and they have asked if you could assist with student check-in during the day of the event. What do you do? and how do you documented this?
You can assist the event and flex your time.
You will record this under mass events
You just had a meeting with your assistant principal about starting a mentoring group. Where does this get documented?
Mass events --> School Leadership Meeting
Mass Events-->Staff Activity Report--> Hours spent attending school-related meetings
What is Tier 3?
Provision of intensive services/supports which meet the emergent needs of participants dealing with high-level crises.
How many schools do we serve?
15
What is a PPW?
Pupil personnel worker
A staff has given you a referral that states that the child has reported to them that they have been victims of sexual abuse. What do you do? Does this get documented and how?
Everyone in the building is a mandated reported and since the child told the teacher first, the teacher needs to file a CPS report. If the teacher does not know how to do so, you can assist them with the process.
*You should not do any further investigation, nor contact the student or family.
*Should a social worker come, you can introduce yourself and let them know that you can be of assistance, should the family need any services.
* You enter the inbound referral is smartsheet, mastercase list, you will enter a contact for the student and select (staff) and enter in your notes that teacher will make CPS report etc...
*If you have been in contact with CPS worker you will also document this under the student's name and select under who was contacted (Community member)
You just received a calendar invite to attend the weekly SIT meetings. Where do you record the SIT meetings?
Mass events-->Meeting with school staff
Mass Events-->Staff Activity Report-->Hours spent attending school-related meetings
What is community outreach?
Becoming knowledgeable about community resources by connecting with organizations/service providers.
How many sick/safe days do I have and what is the timeframe?
5 and it is good from January 1st through December 31st
Your manager has shared a community resource with you that your families may benefit from? What do you with it? and how do you record this?
You can ask your school if it is OK to share the information with families. You may share it digitally or print out (flyer distribution)
Record this under mass distribution
Jane is 16 years old and she has asked to speak to you. She informs you that she is pregnant and very scared to tell her parents. What steps do you take in order to assist her? How do you document?
Because she is 16 years old, she is able to sign the consent forms without her parents.
Record the inbound referral (self referral) (mastercase list)
Contact entry
Consent forms
CANS
Case Plan
Referral to entities (counseling, WIC, parenting classes, doctor/clinic)
Ask if she fears for her safety, since she did mention that she is scared to tell her parents. Ask if you could talk to parents and offer support.
You are meeting with a community organization that would love to partner with your school. Where do you record this?
Mass Events-->Staff Activity Report-->Hours Spent on Community Outreach
What is a case plan?
This document serves to record the steps being taken to support the goals of the student
What should you do if you cannot make it to your school site?
Contact your direct supervisor, notify your school, submit a leave request form, accept an approved calendar leave request invite from the supervisor.
You have started an 8 session parents group. How do you record this
Mass Events
Select (Small groups with parents)
You will record this information everytime the group meets (8 sessions)
You have received a referral, what steps do you follow?
1. Enter it in smartsheet (inbound referral)
2. Add case to your mastercase list
3. Contact the family
4. If parents agree to services a consent form is needed (Consent form)
5. A CANS assessment
6. Case Plan
7. Attendance Contract (Only if referrals was related to attendance)
8. Referrals to Entities
9. Case Plan Follow-up
10. CANS
11. Dismissal
*Contacts can be made anytime
*If parent declines services, case can be dismissed
The source of referral has contacted you to follow up regarding the student's situation. Where do you record this?
Contact Log-->Student Contact
Mass Event-->Staff activity report--> Hours spent attending school-related meetings.
Define all 3 tiers.
Tier 1 - Provision of universal services
Tier 2 - Provision of targeted services
Tier 3 - Provision of intensive services
What number do you call to report abuse/neglect of a child or vulnerable adult?
To report abuse or neglect of a child or vulnerable adult, please call (301) 909-2450.
This PGDSS department assist families and individuals in Prince George's County with temporary and on-going asssistance.
Family Investment Division