REMAKES
The t-code to process remakes and new orders.
What is Zrtoe?
Zipcode/postal code.
What do you need to verify with a store when submitting a new job?
Oakley Frame Model number.
What do you need to search by when given an Oakley lens order?
Elite lenses.
What lens MUST have a UPC?
Note, Note, Note.
What should you do if you touch a job?
Code 91.
What remake code do you use if a caller asks for a "scratch warranty"?
Uncuts.
What job type do you select when they do NOT have a frame UPC?
A plus bridge divided by 2.
How do you calculate decentration?
What type of lenses go with RB sun frames?
LMS order
One year.
How long does an LO have to place a remake for any reason?
S43 and S15.
What is the AR add-on when a lens comes with Anti-reflective coating?
Bridge.
What is another name for DBL?
Plastic.
What is the best lens material for high prism?
WOI and LMS Customer
What programs can you note jobs in?
Note the job with the reason for the reject.
What do you do when you reject a remake?
Look up which lab the order is being routed to and inform the store at the same time when the order is being placed.
What do you do when submitting a FTC order?
MM43.
What t-code do you use when someone gives you a model number or frame name to find the UPC?
Code ZRXO_ASN_RPT
What is the T-code to run the ASN report?
Specin, Mailroom, Shipped, Invoice
What statuses can a job NOT be altered or cancelled?
Code 59.
What is the code used for a PD change?
OSI.
Send email to Escalation, and Mindy and Natasha.
What do you do if a frame needs to be matched up with an order and the order is processing in Atlanta?
Poly Clear blue lens - Mat-Seg 3064-6O
What is the lens that you choose to add a clear blue filter?
Tyler's Quarterly.
What is the name of the book to look up contact lens prices?