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100
Providing customer services is one of the what?
Central Elements
100
When a patient pays with cash it is important to what?
Count back the change that is owed and give a receipt.
100
Are OTC medications?
Yes
100
Credit/debit card works the same as what?
Credit card
100
in most states are hearing aids and hearing aids batteries taxable?
no
200
What makes much more approachable?
A Smile
200
what is another common form of payments for perscriptions
Health Spending Accounts (HSAs)
200
Is it important to make sure lot numbers match on label of prescription bottle and the bottle it came out of?
Yes
200
What issue can be tied to incorrect department codes? 
Insurance payments can be declined. 
200
___________ should be at the top of every pharmacy technician's list.
Quality assurance
300
What do patients have to sign to get their receipt?
Signature pad
300
All cash registers produce a two-part what?
Paper Reciept
300
___________ are a way for the pharmacy to tack inventory and cost.
Department codes
300
Prescription medications are taxable true or false?
False they are not taxable
300
If the expiration date on the medicine bottle expires before the patient can use it all do you still dispense it to the patient?
No
400
Providing exceptional customer service evokes what between the pharmacy and the patient?  
Trust
400
_________ systems are currently the most recognized computer-based cash systems  

Point-Of-Sale (POS)

400
One of the most important questions to ask a patient?
Does the patient have any drug allergies?
400
The main responsibility of a pharmacy technician in a retail pharmacy is to _______________?
Assist the pharmacist in serving the patients.
400
Softwear integrated into the POS system can produce reports for _________,_________,________,_______.
Inventory Sales, Sales Analysis, Product Trends, and Payment Types
500
What are the majority of the payments to a pharmacy made with?
Credit Cards/ Debit Cards
500
Sale's tax is the state's way of producing  _______ for projects, agencies, and school systems within that state.
Funds
500
When accepting a check from a customer you should always ask for what?
Proper identification , Drivers license 
500
HSAs are a of what act?

Medicare prescription Drug Improvement and Modernization Act of 2003

500
What systems do retail pharmacy's use to check verification on checks?
ChexSystems and TeleCheck