PHASE 2

F

1

Question #41

20 points

Partner contact us via a phone call for account reactivation, L1 should recategorise the case category type as ____________.

Answer: Admin restaurant settings

2

Question #26

5 points

These requests are made by existing Deliveroo Partners that would like to add more sites on our platform for UK Region, what macro should you send to the partner?

Answer: IB 429

"Hi {{{Recipient.FirstName}}}, 

It's great to hear about your interest in diversifying on the Deliveroo platform. So we can review your request, please respond to this email confirming: Whether you'll use Deliveroo riders or your own?
- Restaurant Name
- Restaurant Address
- FSA rating, with link
- Contact details (phone, email address)
- Company Name
- Sole Trader/Ltd Company?
- Menu (link or file)
- Once we’ve received this information, we’ll be able to further review your proposal. 

Please note, we don't guarantee this request will be onboarded onto the Deliveroo platform. 

Best wishes,
Partner Support Team"

3

Question #36

15 points

Payment has gone through, but it was not settled (processed by the bank). It was reversed and refunded back to the customer. What is the payment status?

Answer: VOIDED

4

Question #50

25 points

If the Partner has said that the Riders are arriving too early, what macro should you send to the partner?

Answer: IB 118 

"Dear {{{Recipient.FirstName}}}, 

We're constantly improving the way that we allocate riders to orders, and we use a "Just in Time" model to get the rider to you when you need them. 

Instead of sending an order to you as soon as the customer checks out, we’ll send the order only when it’s time to start making it. That way, we can dispatch riders to you at the right moment. 

You should aim to make the order as soon as it comes in and we’ll be able to know exactly when to send riders to you. If you wait before you start making the order, you might be causing inaccuracies that make it harder for us to get the timing right. If a rider turns up before your food is prepared, just let them know how long the wait is likely to be. If they do not wish to wait, they can unassign and a new rider will come to collect the order. 

For more information, please visit this link. 

Best wishes,
Team Dxxxxxxxo"

5

Question #31

10 points

Which part of Admin should you check to see the current commission rate live of a specific account?

Answer: View Contracts

G

1

Question #32

10 points

MMDA

Answer: Metropolitan Manila Development Authority

2

Question #45

20 points

Partner asks for information about payment on payday, what macro should you send to the partner?

Answer: IB 289

"Hi {{{Recipient.FirstName}}}, 

Thanks for getting in touch. 

Payments are made to partners on a weekly basis. Your invoice is released every Monday onto the Hub, with payments being sent on a Thursday. Please be aware that payments are sent from ‘RooFoods Limited’ and may not be received in your bank account until midnight each Thursday. 

If, by Friday, you've not received your expected payment please get in touch via Hub or Live Chat, providing bank statements showing the lack of payment. We are only able to investigate missing payments 24 hours after the initial payment was due. 

Best wishes,
Team Dxxxxxxxo"

3

Question #49

25 points

Partners can dispute a cancellation charge for how many weeks after the invoice statement date?

Answer: up to 4 week

4

Question #27

5 points

The partner contacts us via call requesting assistance to update certain account settings, such as an incorrect pin location. What macro should be sent prior to making any changes on the account?

Answer: IB 506

"Hi {{{Recipient.FirstName}}}, 

Thanks for calling us. 

Following our conversation from earlier today, [Caller Name] has requested to change the opening hours from [TIME] to [TIME]. Can you please confirm that these are you new opening hours so that we can update the system? 

We look forward to hearing back from you. 

Best wishes,
Team Dxxxxxxxo

5

Question #37

15 points

PAGCOR

Answer: Philippine Amusement and Gaming Corporation

H

1

Question #28

5 points

DSWD

Answer: Department of Social Welfare and Development

2

Question #38

15 points

The timestamp indicating the time by which the Partner should prepare the order means.

Answer: Prepare For:

3

Question #33

10 points

May babaeng naka-pink, damit nya pink, pantalon nya pink, sapatos nya pink. Sumakay sya ng jeep. Anong tawag mo sa babae?

Answer: PASAHERO

4

Question #48

25 points

PHIVOLCS

Answer: Philippine Institute of Volcanology and Seismology

5

Question #44

20 points

What is the national fish of the Philippines?

Answer: BANGUS

I

1

Question #39

15 points

Partners dispute a cancellation charge for how many weeks after the invoice statement date?

Answer: up to 4 week

2

Question #34

10 points

NDRRMC

Answer: National Disaster Risk Reduction and Management Council

3

Question #47

25 points

This is a web-based tool in which Partner profiles are stored. It’s used to control and edit Partner profiles and is the main tool for PSC agents. All requests coming through the Partner Hub/Phone/Chat from Partners generate a case on Salesforce.

Answer: Salesforce

4

Question #42

20 points

PCSO

Answer: Philippine Charity Sweepstakes Office

5

Question #29

5 points

Sa bawat kanin, ano ang ulam?

Answer: SABAW

J

1

Question #46

25 points

Who was the first female president of the Philippines?

Answer: CORAZON "CORY" AQUINO

2

Question #40

15 points

Which city is known as the "Summer Capital of the Philippines"?

Answer: BAGUIO 

3

Question #30

5 points

Partners only have ____ minutes to accept or refuse a placed order from a customer. 

Answer: 10 minutes

4

Question #35

10 points

Partner is Unmanaged or NPX for ME region and they are requesting support or guidance on how to increase their order volume on Deliveroo. What macro should you send to the partner?

Answer: IB 15

"Hi {{{Recipient.FirstName}}}, 

Thanks for your email. 

It’s great to hear that you’re interested to learn more about how you can boost sales on Deliveroo and work towards continued growth. Some best practices are set out below which I hope will be helpful. 

1. Increase your opening hours - turning on your tablet more often means more customers will see your restaurant and will therefore by more likely to place an order.
2. Optimise your menu - include photos of individual items on your menu, add meal deals to increase your average order value and add drinks to boost average order value.
3. Work to increase your app rating - the rating of your restaurant plays a part in where you appear on the restaurant list, and the higher up the list, the more customers will see and order from you. An average rating of 4.7 or above is optimal as you’ll get the chance to feature in our “Top Rated” carousel.
4. Reduce your prep times - prep time is another contributing factor to your positioning on the restaurant list. A lower prep time = higher app positioning, a higher app positioning = greater customer visibility and greater customer visibility = increased sales!
5. Reducing your rejection rate - ensure staff aren’t manually rejecting orders, that your tablet has a strong WiFi connection and all orders are accepted within 10 minutes (ideally you should opt in to auto-accept each morning when you turn the tablet on). 6. Marketing - make use of your social media, think about branded packaging to get your brand name in front of customers in as many ways as possible and use our self-serve Marketer tool in your online portal to run offers to attract new customers. 

If you have any further queries, please let us know. 

Best wishes,
Team Dxxxxxxxo"

5

Question #43

20 points

All Rider Wait Time (RWT) general queries must be triaged under: what case type?

Answer: Admin – Restaurant Hub / Reporting