INTRODUCTION
The attendance Line telephone number.
What is 678-367-6790?
Someone the account holder has authorized to make payment arrangements and discuss their account in detail on their behalf
What is an Authorized user?
The alert that will display when a customer payment is 1 to 14 days past due and it will show the disconnect date if the balance is over $99.99
What is G110?
Unauthorized use of water.
What is UNA?
Prevents an account from being locked off.
What is a dunning block/lock?
The acronym for our values.
What is PRICE?
Only the account holder.
What is the only person authorized to update the BP information?
The alert that will display when a customer payment is 15 to 27 days past due and it will show the disconnect date?
What is G120?
The same day reconnection fee.
What is $75
The furthest we can go for the customer from their scheduled disconnection date.
What is two weeks?
Close out all programs and email on your PC and log off and End Shift on Five9. Shut down your computer at the end of the day- Monday thru Friday.
What is end of day Procedures?
Give just the amount of the past due unless there is no past due – then you can give the total.
What is not an authorized user?
The alert that will display when a customer payment is 28 days past due and is scheduled for disconnection?
What is G130?
Thirty days after an account is locked off, a force move out is completed by the system.
What is G140?
When a dunning block must be placed more than two weeks after the date the call, but no more than two weeks after the disconnection date.
What is email DWR Customer Service?
Thank you for calling Gwinnett County. My name is ——-. I will be happy to assist you today, may I have your account number or service address?
What is DWR standard greeting?
The CRM Identification screen on the Technical Master Data side under Premise information in field Owner Name/PIN Number.
What is the field name on CRM where the spouse's name is located?
The alert that will display when a customer has 3 returned payments.
What is Cash Only?
Payment Information/Payment Advise, Request for Extension.
What is the class and action for an official payment arrangement?
When you process any type of same day service request, copy the long text work order details (when you click in the work order) and paste the information into the note.
What is the Same Day Service Note?
We strive to be a world-class Customer Care organization that continues to leverage technology to empower our employees and deliver excellent customer service.
What is Customer Care Vision?
Master Data Change/ Add/Remove Contact Person.
What is the class and action for an authorized user in CRM?
The alert that will show when service is locked for non-payment?
What is Disconnection Completed?
Tampering fee charge.
What is $250?
The software used to see of a work order has been assigned or completed/disconnected.
What is Archlogix?