IT Admin
How many staff are assigned to the IT Dept?
a. 30-40
b. 41-60
c. 61-80
d. Over 80
Over 80 personnel
What is the Help Desk Phone number?
(904) 547-HELP
What does LAN stand for?
Local Area Network
The Director of Business Systems is?
a. Wayne King
b. John Wayne
c. Wayne Thompson
Wayne Thompson
What System stores Student Attendance?
eSP
Where do you go to see approved Software?
InsideSJCSD, Operations, InfoTech, Master list of supported software
Where would you find District approved Hardware pricing?
InsideSJCSD website
Where are the 2 main District data Centers located?
BOE and CHS
Most of the District's business users reside at?
a. Schools
b. Main office
c. Fullerwood
Main office
What system is used to register new students?
PowerSchool Enrollment
What does RFP stand for?
Request for Proposal
What is the new Ticketing system called?
FreshDesk or FreshService
What does MFA stand for?
a. Multi-faceted appliance
b. Multi-factor authentication
c. Mode friendly authentication
Multi-factor authentication
What accounts are used by Schools to purchase goods and services?
Internal Accounts
What staff member at your school is the "Go to" for questions on gradebook?
School TAC Trainer
What is the highest Cybersecurity Risk?
a. Lack of physical controls
b. Unpatched systems
c. Employees
Employees
What form is used to account for your assigned laptop?
a. AUP
b. TERD
c. TERF
d. GPUC
TERF: Technology Equip Responsibility Form
How do you report a suspicious email?
Use the Phish Alert Button
Where do you go to update your benefits?
a. School/Dept Secretary
b. Via ticket
c. Employee Online
Employee Online
When is it appropriate to email Student PII data?
Never
What is eRate?
Federal funding for Internet services and network infrastructure
What AI tool is being planned for Student Use?
Magic School
What tool is used to provide employees with monthly email phishing simulations and annual Cybersecurity training videos?
KnowBe4
CDD stands for?
a. Call, Document, Distribute
b. Click, Drag, Drill
c. Chaos Driven Development
Click, Drag and Drill
What software monitors data errors for School Operators?
Auditor