The Gas Stops Here
56.91
What is 10 Day Notice code
TRUE OR FALSE: A CSR is able to to reactivate a "write off" when the amount is greater than $20 and it has been less than four years since the outstanding balance was written off.
Is this true? or Is this false?
This protects Level 1 customers from NPSO without PUC Approval.
What is CWIP (Cold Weather Interim Period)
MULTIPLE CHOICE: PGW has 5 payment arrangements. This PAR is for customers who have never had a PAR.
MAKE UP PARS
OFF PARS
PUC PARS
REPEATER PARS
STRAIGHT PARS
NONE OF THE ABOVE
TRUE OR FALSE: IF, ANY TIME, A CUSTOMER PAYS THEIR ACCOUNT BALANCE TO ZERO, REGARDLESS OF THE AMOUNT OF BROKEN ARRANGEMENTS, THEY ARE ENTITLED TO A NO-MONEY-DOWN PAR.
IS THIS TRUE OR IS THIS FALSE?
This is the post termination notice code
What is 56.96?
After a Two Broken PAR's a customer needs to ____ to receive another PAR.
What is satisfy the previous debt.
The amount required for a customer to pay upfront to get back on their PAR.
What is the catch-up amount
If a customer calls into Customer Service requesting to be taken off PGW payment arrangement CSR, you would select __________ in the "Negotiated Payment Arrangement screen.
what is: Action>cancel all?
The limit of medical holds a customer can have if they call in regarding how they might obtain a medical hold and the account balance is zero since the last time a medical was used.
What is 3 Medical holds/Certificates
56.95
What is 48-hour Notice code
In a situation where a spouse calls to report account holder deceased
What is we cannot conduct business over the phone
customer that has PGW gas but doesn't have a utility service agreement is considered.
What is user without a contract
Customer born in May 15,1939, they would be 81+ years old and we would not inform them that they would be eligible for
what is senior citizen discount
A path when a customer is required to recertify their CRP
What is " Customer placed on a non-financial collection
72-Hour Notice code
What is 56.93
Customer is to obtain updated income information and ensure that customers are paying according to their appropriate income.
What is CRP Recertification?
The Payment required when customers fail the Experian Credit Check while either applying for service or restoring service
What is the Security Deposit?
A landlord's previous tenant left with an unpaid balance; we do an Experian check and see he is linked to the premise; he also did not reside at the premise.
What is he is not responsible for the balance due?
A CUSTOMER'S ACCOUNT WILL BE PLACED IN A WRITE OFF STATUS WHEN THE OTHER LINKED AGGREEMENT IS ATTACTHED TO THE ACCOUNT, AND NO PAYMENT ON THE ACCOUNT HAS BEEN MADE FOR ____ ____ SINCE THE ISSUANCE OF THE ____ ____
WHAT IS 90 DAYS AND FINAL BILL
The amount to put in the restoration box when scheduling a turn on in AIMS when the customer contact states "OKAY TO RESTORE SERVICE"
What is $0.00?
Mrs. Davis called in but per the act the customer has been found for stealing gas and wants to know what's going on with the act.
What is researching the account not able to assist & emailing RPU?
the amount of months that would we extend a new PAR for a level-5 customer that needs to restore gas service but already has a broken PAR
What is zero months
MULTIPLE CHOICE: THIS PAR IS FOR CUSTOMERS WHOSE SERVICE IS EITHER UNLINKED OR IS LINKED WITH AN ACTIVE OR PENDING FINAL COLLECTION EVENT.
MAE UP PARS
OFF PARS
PUC PARS
REPEATER PARS
STRAIGHT PARS
NONE OF THE ABOVE
THIS PAR IS FOR CUSTOMERS WHO HAVE HAD PREVIOUSLY ONE OR MORE PARS?
MAKE UP PARS
OFF PARS
PUC PARS
REPEATER PARS
STRAIGHT PARS
NONE OF THE ABOVE