Front desk Service
What should your initial response be to a patron who is asking for an internet slip?
Do you have a library card?
Who is the Health and Safety Rep for the Westbank Library?
Nicci Cabrejos
What should patrons be using as the "user id" when printing from our computers?
Their name or something short and simple.
If a patron is trying to ask a question from the self checkout area and they are not actively using the self checkout, what are the safety procedures in place for these types of transactions?
If they are not at the barrier please ask them to move to the barrier to have the conversation. Regardless of what they are asking, all interactions need to happen at the barriers for staff and patron safety.
Who is the first aid attendant for the Westbank Library?
Jocelynn te Lintel Hekkert
If you are unsure of the new cash procedures, where can you find that information?
Ask a supervisor or read the printed instructions near the till at the front desk.
Staff must put on gloves to accept the item. Item is then put in the quarantine area for 72 hours before being checked in. If the item was put on the counter the counter needs to also be wiped down, as well as any other areas that the item may have come in contact with. Staff are to wash hands after removing gloves.
Where are the first aid records stored in the building?
BSS office in the drawer marked "First Aid Kit"
What scenario would prompt staff to print something for a patron instead of walking the patron through the printing process?
If the public internet printer is out or order we will print for patrons due to the special circumstances. Otherwise patrons should be printing for themselves. Any other exceptions need to be cleared with the supervisor.
Ask patron if they are strictly using online services or if they are wanting physical items.
If they do not want physical items, renew the e-card for 6 months and let the patron know that they will need to come in after the 6 months to get a physical card. Verify all info on the account is correct before renewing.
If they want a physical card let patron know they will have to come into the branch with their i.d to get their card.
How often does the work site check list need to be done?
Every three months.
A non library member needs to print 4 pages and only has a debit card to pay with. What are the cash procedures for this scenario?
A non library member requiring a staff override of under 3 dollars gets the printing for free.
If it is over 3 dollars we take the debit payment and add the charges to the WK cash card as you normally would.
A patron wants to register for an online program that is happening virtually but doesn't know how to register for it. Can you register the patron? If yes what is the process?
Encourage patrons to register themselves if they can. Walk them through the process if needed.
Go to E-vanced and register the patron for the specific event. Get info from patron on how they want to be contacted about the event etc.
The last Wednesday of the month.
Ask the patron to come back with a member of their social circle to assist them with the process.