Show:
Portal
Product Guidelines
Application
Application 2
100
When answer an incoming call what is your greeting?
Thank you for calling USAA Mortgage. My name is _______. My mortgage ID (NMLS) is ______. How can I assist you?
100
Can a Mbr purchase a condo using a Conventional 97 loan?
No!
100
If the Mbr calls and does not have a Pre Approval but would like to get the application process started, which process flow would you follow?
Purchase
100
If a Mbr calls in with a Pre Approval, what process flow do you follow?
Pre Approval to Application Conversion
200
If you are making any changes to Mbr's personal information, what type of Authentication will you use?
High Risk
200
A Mbr calls and states they would like to purchase an investment condo in Florida, what do you say?
We do not lend on investment condo's
200
Under consolidated Fee's, when you enter in the Hazard Insurance Reserve Dates- how does the process flow tell you to enter them?

Select the date one year from the estimated closing date from the calendar in the Due Date field in the Disbursement Schedule section

200
When you have a co-borrower what box needs to be checked to include their income and where is it located?

V. Monthly Income and Combined Housing Expense Information

Select the check box to INCLUDE financial information in qualifying ratios.

300
If the Mbr gets their password incorrect, what do you do?
Select fail and verify the next piece of information the system requires
300
A Mbr calls in and tells you that they would like to buy a their first home and are interested in a Condo and they are not VA eligible. What product do you recommend?
Conventinal
300
Why is it important to check the tax dates?
To make sure Cadence populates the NEXT DUE DATE to match the DISBURSEMENT SCHEDULE DATE
300
When we enter a Mbr's Military income where does it need to be entered?
"Other Income"
400
What are the steps to prefill the loan into Cadence?
Products, take action dropdown and select Mortgage Prefill
400
A Mbr calls and tells you that they want to buy a new home with their spouse and would like to use the Conventional 97 loan. They also state they have owned a home before  but their spouse has not. Does this Mbr qualify?
Yes, as long as one borrower is a first time home buyer.
400
According to the process flow, what do you need to disclose to the Mbr is they decide to waive their escrow and what will you need to do in cadence?
Discuss the .25% waiver fee and that it populated into cadence. hen make a note in comments:
400
If a Mbr owns a home free and clear, what is important to ask and where do you enter it in Cadence?

Taxes, Insurance and any mandatory fees


Enter it into the "REO" screen and list the information under "Ins, Maint, Taxes and Misc" line

500
When you make an outbound call, what are you required to say?
NMLS and required call disclosure
500
If a Mbr is buying a one unit home in Alaska at 500K and would like to use a Conventional loan, would this be a High Balance loan or a Conforming Conventional loan? 
Conventional
500
How do you change the status from application to initial loan set up?
Actions, utilities and thennnnn Initial Loan Status
500
When the Esign disclosure is sent to the Mbr who does it show the Sender as?
E-Sign Live