Customer Service
What are the two (2) types of customers?
Internal and external
According to the Human Rights and the Police Firearm and Use of Force Policy, what dictates an officer discharging his firearm in a public thoroughfare?
Under no circumstances should the firearm be discharged in a public thoroughfare
After responding to an accident scene, you sent PECC a 10-11, 10-18 and 10-21. What message did you send?
10-11: Arrived at location
10-18: Wrecker needed
10: 21: Hit and run accident
___ is an offence that is classified as a felony and is committed by any person who unlawfully enters a dwelling with the intent to commit a felony therein?
House Breaking and Larceny
"The felonious taking of money or goods of any value from the person of another or his presence, against his will, by putting him in fear"
Is the definition for which offence?
Simple Robbery
Empathize in a broad way, listen carefully, seek support if you are scared. What type of customer are you dealing with?
Angry Customer
Five levels of the Use of Force continuum
1. Effective presence
2. Verbalization
3. Empty-hand control
4. Less Lethal
5. Lethal
What is the Radio Code for Assistance?
10-27
The above statements are examples of ---- Breaking
Actual Breaking
_____ is felony and is committed by any person who unlawfully takes possession of the property of another from his person, or in his presence by force or violence or putting him in fear with the intent to deprive him permanently of ownership
Robbery
Acronym and meaning for dealing with customer's complaint
B- Believe
L- Listen
A- Apologize
S- Satisfy
T- Thank
Police first responsibility after force is used.
Seek medical attention for injured person(s)
What is the meaning of 10-11?
Arrive at scene
What are the points to prove Burglary?
Time : 7 p.m. - 6 a.m.
Place: Dwelling house of another
Manner: Break and Entering
Intent: Commits a Felony
What are the points to prove House Breaking?
Time: Any Time
Place: Dwelling house, any building- school, shop, factory, etc.
Manner: Breaks and Enters
Intent: Commission of Felony
List five customer expectations/requirements of the police
1. Speed of delivery
2. Conformance to specification
3. Consistency
4. Quality service
5. Reliability
6. Responsiveness
7. Accuracy of documentation
State four responsibilities whenever member of the JCF resort to the lawful use of force
1. Minimize any interference with human rights
2. Exercise restraint in such use and act in proportion to the seriousness of the offence and the lawful objective to be achieved
3. Minimize damage and injury
4. Ensure that medical aid is secured for any person requiring it at the earliest opportunity
A Priority 2 Call
Urgent, not known to be life threatening, not as dangerous as a Priority 1 Call
On Saturday, May 17, 2025, Rev. Stoute, accompanied by several church sisters, went to the chapel to clean in preparation for Sunday service. Upon their arrival, Rev. Stoute discovered that a section of the back door had been prised open. It was evident that culprits had gained unlawful entry into the church and had stolen an amplifier valued at JMD 150,000.
She immediately contacted the Police to report the matter. The stolen amplifier, which was marked and identifiable by a distinctive engraving, was later found in the possession of Bro. Bob Bowen.
Identify the offence committed against Mr. Bob Bowen and the points to prove.
Sacrilege
Time- Any Time
Place- Permanent Place of Worship
Manner- Breaks and Enters
Intent- Commission of Felony
The above are examples of ----- Breaking
Constructive Breaking
Which service delivery do civilians expect from the Police?
Quality of service
State the circumstances when your supervisor should be notified as soon as practicable following the application of physical force
1. Where the application of force appears to have caused physical injury
2. The individual has expressed a complaint of pain
3. Any application of a less lethal control device
4. Where the individual has been rendered unconscious
You received a stolen motor vehicle message from PECC. You observe a vehicle fitting the description. You inform PECC of the observation and that you are in pursuit. Which radio code describe your action?
10-28 (In Pursuit)
Identify FIVE (5) factors to consider as contributing elements in proving ‘AKIN Burglary’
Section 42 of the Larceny Act provides every person who is found by night:-
1. Entering a dwelling house at night with intent to commit a felony but not breaking in (Felony)
2.Being found at night armed with any dangerous or offensive weapon or instrument with intent to break or enter into any building and to commit any felony therein (Misdemeanor).
3. Being found by night having in possession without lawful excuse any key, pick lock, crowbar, jack, bit or other housebreaking implement (Misdemeanor).
4. Being found by night with face blackened or disguised with intent to commit any felony (Misdemeanor)
5. Being found by night in any building with intent to commit any felony therein (Misdemeanor)
At approximately 5:10 a.m., Deacon Tappa entered the vestry to tally the night’s offering and was confronted by “One n Move,” a man known in the community for theft. Deacon Tappa screamed, prompting several members to run towards the vestry. In the commotion, “One n Move” dropped the offering bag which contained money he intended to steal and escaped through the back window, where he had removed two panes to gain access to the building.
What offence was committed and state the points to prove?
House breaking
Time: Night or day
Place: Place of worship
Manner: Break and Entering
Intent: To commit a felony