PHI and PORCH
Porch Concierge is open from __ to ___
7am to 10pm Est
Porch concierges can connect PHI customers with ____ major Internet Providers nation wide
All
Deliver the suggested Transfer Script
“Now that your PEPCO move request is complete, I would like transfer you to a move specialist that can assist you with any additional moving needs. As a PEPCO customer, this is a complimentary service we offer to welcome you, is that ok?”
What Porch Service can help customers clean gutters, trim tress, hang TVs and so much more?
Handyman
What is the required SLA for
Porch to answer PHI Referrals?
80%/20 seconds
In 2021 Porch added this handy coverage to our list of offerings and have since enrolled over 8,000 customers nationwide.
Renters Insurance
What is the Average CSAT (Customer Satisfaction) Score for PHI customers referred to Porch?
9.1/10
This service provided by Porch is the 2nd most popular product offering to PHI customers.
Warranty
#1 - Internet
#2 - Warranty
#3 - TV
Give a rebuttal for a customer who says they are too busy to be transferred.
short hold times, call back, send form to Porch, give phone number.
Name 5 home services Porch can assist PHI customers with?
TV
Internet
Phone
Warranty
Insurance
Mail Forwarding
Contractors
Handyman