Billing
BP sees "Budget Settlement" on their bill, what does this mean?
They reached the end of their budget billing period or were removed from Budget Billing
Residential customer has broken 1 IP within the past 12 months. What installment plan type would they qualify for?
IP 2
BP has been disconnected for non payment with a collectible balance of $1000. What is the minimum payment amount required for reconnection?
$750
Customer states her tree branches are growing close to the electric lines and is afraid it is going to cause a problem. What type of order would you create?
Tree Trim Service Order
The electric meter is the responsibility of the customer or PHI?
PHI
BP sees Deferred Payment Settlement on their bill. What does this mean?
They broke an installment plan
Commercial customer has broken 1 IP within the past 12 months. What IP type would they qualify for?
IP 50/6
After how many days of "sitting in the dark" after being disconnected for non payment, will a customer's account be final billed?
9
Customer is disconnected for non payment and wants to report a tree down on an electric line. Are we able to process the order?
Yes
The Service Entrance Cable is the responsibility of the customer or PHI?
The Customer
BP looking to enroll in a TPS says the company is asking them for a number from us to enroll. The TPS says it is not the account number. What number would we provide the BP?
Residential service number
Customer is looking to pay the same amount for their electricity every month. What payment plan could you offer them?
Budget Billing
This is the preferred method for creating a dunning lock. (What level)
Document level
BP states the transformer outside her house is leaking oil and making loud noises. She is afraid something is wrong with it. What type of outage order would you issue?
Check Transformer
What is the voltage level for single phase electric service?
120/240
On a customer's bill, this is the cost associated with producing electricity at a power plant.
Supply Charges
Customer is current but looking to have their due date always be the 4th of each month. What type of payment plan could you offer them?
Extended Due Date
Customer has been disconnected for non payment and do not have them money to restore service. What should we offer them?
211/Energy Assistance Info
BP calls to report flickering lights then calls back to report no lights, what should you do?
Cancel Flickering lights and keep the no lights complaint
The purpose of a _____ is to either increase electric voltage to keep it moving across long distances or reduce the voltage to make it safe to enter residential areas.
Substation
It is summer and the customer only uses gas for heating in winter. The bill shows 0 gas consumption but every month they see a $13 charge their gas bill. What is the name of the charge a gas customer would see even if they are not consuming any gas?
Customer Charge
The budget billing plan amount is automatically recalculated when the variance between what they have used vs what they have been billed for reaches this percentage.
25%
Where in CM can you see if an automatic reconnect service order was issued for an AMI meter after taking payment for the full collectible balance?
Moves flyout disconnect reconnect info
BP calls to report partial service then calls back to report no lights. What should you do?
Keep partial service complaint (it's on exceptions list) and enter no lights complaint
Sending electricity across great distances at high voltage levels from powerplants to substations is known as what electric term?
Transmission