1
What are accommodation establishments classified according to?
A. Color
B. Location
C. Weather
D. Food
B. Location
What accommodation technology allows guests to complete transactions without physical contact between the customer and payment system?
Contactless payment system
A hotel with a score of 701–850 points is classified as what?
A. Two Star
B. Three Star
C. Four Star
D. Five Star
C. Four Star
E T E N C P O M E C I S
COMPETENCIES
The 6Ms of operations include Manpower, Money, Machine, Material, Method, and _______
Management
Which type of hotel has more than 300 rooms?
A. Small hotel
B. Medium-sized hotel
C. Large hotel
D. Boutique hotel
C. Large Hotel
What type of hotel uses features such as mobile check-in, digital room keys, and online booking systems?
Smart Hotels
What are some examples of technology used in hotels?
Wi-Fi, online booking systems, smartphones, smart TVs, and other modern devices.
A guest becomes upset because their room is not ready on time. As a future hotelier, which quality should you demonstrate first?
A. Patience and empathy
B. Anger and confidence
C. Indifference and silence
D. Strictness and authority
Correct Answer: A
Patience and empathy
In the 7Ps, this covers the hotel’s rooms, amenities, food, services, and overall guest experience.
product
What does a higher star rating generally indicate?
A. Fewer services
B. Lower quality
C. Higher quality of facilities and services
D. Smaller rooms
C. Higher quality of facilities and services
What technology replaces reality to create a virtual environment?
Visual Reality (VR)
Which star rating is described as appealing to budget-minded travelers?
A. One Star
B. Two Star
C. Three Star
D. Four Star
A. One Star
You are a hotel receptionist, and a guest asks about the different room types available in the hotel. What should you do?
A. Tell the guest to search for the information online.
B. Explain the room types, features, prices, and benefits accurately.
C. Recommend the most expensive room immediately.
D. Ask another guest to explain the rooms.
Correct Answer: B
Explain the room types, features, prices, and benefits accurately.
What are the three essential business functions in a lodging business?
A. Marketing, Sales, and Management
B. Marketing, Operations, and Finance
C. Operations, Finance, and Human Resources
D. Planning, Marketing, and Service
B
What are the four management functions in lodging operations?
Planning, Organizing, Leading, Controlling
What technology adds digital elements to reality to improve the guest experience?
Augmented Reality (AR)
How many pillars are in the video lesson that can be called Green Revolution?
3
A hotelier who listens to the opinion and feedback of guess and employee
A. Autocrat
B. Doormat
C. Democrat
D. Acrobat
C. Democrat
It refers to the daily activities of the hotel, managing resources and processes to deliver products and services to guests.
Operations
Which is NOT one of the four main management functions?
A. Planning
B. Marketing
C. Leading
D. Controlling
B. Marketing
What technology involves robots performing processes such as check-in, taking orders, room service, and check-out?
Robotics in hospitality
What are some examples of technology used in hotels?
Wi-Fi, online booking systems, smartphones, smart TVs, and other modern devices.
During a busy hotel operation, two team members disagree on how to handle a guest’s urgent request. What is the best approach to harness teamwork and ensure the guest still receives quality service?
A. Let the more experienced employee make the decision without consulting the other member.
B. Discuss the situation briefly, consider both suggestions, agree on the most effective solution, and divide the tasks accordingly.
C. Allow both employees to follow their own approaches and compare the results afterward.
Correct Answer: B
Both employees communicate, evaluate the situation, agree on the best solution, and share responsibilities.
Why is location considered very important in starting a hotel?
A. It makes the building look expensive
B. It must be accessible and suitable to your target market
C. It increases marketing costs
D. It is only important for beach resorts
B